JumpCloud experienced a notice incident on October 9, 2025 affecting Remote Assist and Remote Assist - EU Region, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Remote AssistRemote Assist - EU Region
Update timeline
- investigating Oct 09, 2025, 02:20 PM UTC
We are currently investigating an issue where the Remote Assist and Background tools actions are unavailable in the Admin Console.
- investigating Oct 09, 2025, 02:22 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 09, 2025, 02:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 09, 2025, 02:40 PM UTC
This incident has been resolved.