JumpCloud incident

Console slowness due to CloudFlare Network issue in Asia region

Minor Resolved View vendor source →

JumpCloud experienced a minor incident on November 21, 2025 affecting Cloudflare CDN/Cache, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2025, 12:34 PM UTC
Resolved
Nov 21, 2025, 02:30 PM UTC
Duration
1h 56m
Detected by Pingoru
Nov 21, 2025, 12:34 PM UTC

Affected components

Cloudflare CDN/Cache

Update timeline

  1. investigating Nov 21, 2025, 12:34 PM UTC

    We had reports of delays or timeouts when accessing the Admin and User Portal consoles but now recovering. This issue has been traced to an ongoing network problem within the Asia region reported by Cloudflare. We are closely monitoring the situation and will provide an update as soon as new information becomes available.

  2. monitoring Nov 21, 2025, 12:44 PM UTC

    Per the latest update from CloudFlare, a fix has been implemented and results are being monitored. https://www.cloudflarestatus.com/incidents/5p8c3l54b5cl

  3. resolved Nov 21, 2025, 02:30 PM UTC

    This incident has been resolved.