JumpCloud experienced a minor incident on October 14, 2025 affecting www.jumpcloud.com, lasting 5h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2025, 08:52 AM UTC
We are currently investigating an issue, where navigating links (specifically redirects) at the JumpCloud website are affected. We are suspecting an ongoing "Bot Management Cookie" incident declared by CloudFlare to be at the root. More details can be found at https://www.cloudflarestatus.com We will update as soon as CloudFlare has fixed the issue.
- identified Oct 14, 2025, 08:59 AM UTC
CloudFlare has identified the issue and is implementing a fix. We are monitoring https://www.cloudflarestatus.com for updates.
- identified Oct 14, 2025, 12:51 PM UTC
CloudFlare continues to work on the issue and we are monitoring their status page at https://www.cloudflarestatus.com
- identified Oct 14, 2025, 01:34 PM UTC
CloudFlare continues to work on the issue and we are monitoring their status page at https://www.cloudflarestatus.com
- monitoring Oct 14, 2025, 02:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2025, 02:18 PM UTC
This incident has been resolved.