JumpCloud incident

Directory Insights Events Failing to Propagate

Minor Resolved View vendor source →

JumpCloud experienced a minor incident on August 25, 2025 affecting Directory Insights, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2025, 05:59 PM UTC
Resolved
Aug 25, 2025, 07:59 PM UTC
Duration
2h
Detected by Pingoru
Aug 25, 2025, 05:59 PM UTC

Affected components

Directory Insights

Update timeline

  1. investigating Aug 25, 2025, 05:59 PM UTC

    We're currently investigating an issue with some Directory, SSO, and Password Manager insights events not propagating. We'll provide an update as soon as we have more information.

  2. monitoring Aug 25, 2025, 07:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 25, 2025, 07:59 PM UTC

    This incident has been resolved. The team is working on a data backfill process for missing events from this event, and we expect this to complete in several hours.