JumpCloud Outage History

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JumpCloud had 33 outages in the last 2 years totaling 18h 35m of downtime — averaging 1.4 incidents per month.

There were 33 JumpCloud outages since June 30, 2025 totaling 18h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.jumpcloud.com

Minor July 29, 2025

Degraded RADIUS Service

Detected by Pingoru
Jul 29, 2025, 01:36 PM UTC
Resolved
Jul 29, 2025, 02:13 PM UTC
Duration
37m
Affected: RADIUS
Timeline · 3 updates
  1. investigating Jul 29, 2025, 01:36 PM UTC

    We're currently investigating reports of intermittent connection issues with JumpCloud's RADIUS-as-a-Service. We are investigating the cause of the issues currently.

  2. monitoring Jul 29, 2025, 02:04 PM UTC

    A fix has been implemented and we are monitoring the results. Users should now be able to authenticate to JumpCloud's RADIUS-as-a-Service.

  3. resolved Jul 29, 2025, 02:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 29, 2025

Degraded Console Service

Detected by Pingoru
Jul 29, 2025, 07:50 AM UTC
Resolved
Jul 29, 2025, 08:38 AM UTC
Duration
48m
Affected: Admin Console
Timeline · 3 updates
  1. investigating Jul 29, 2025, 07:50 AM UTC

    We're currently investigating reports of usability issues with JumpCloud's Admin Portal. We are investigating the cause of the issues currently, and will update the status once resolved.

  2. monitoring Jul 29, 2025, 08:25 AM UTC

    The issue has been identified and a fix has been implemented. We are now monitoring the results. The Admin Portal is fully operational now.

  3. resolved Jul 29, 2025, 08:38 AM UTC

    All operations have returned to normal and the issue is currently considered resolved.

Read the full incident report →

Minor July 24, 2025

Degraded Directory Insights

Detected by Pingoru
Jul 24, 2025, 10:14 AM UTC
Resolved
Jul 24, 2025, 10:53 AM UTC
Duration
38m
Affected: Directory Insights
Timeline · 3 updates
  1. investigating Jul 24, 2025, 10:14 AM UTC

    We're investigating reports of an issue with JumpCloud's Directory Insights Service not populating events in the Admin Portal. We are investigating the cause of the issue currently, and will update the status once resolved.

  2. monitoring Jul 24, 2025, 10:36 AM UTC

    A fix has been implemented and we are monitoring the results. Directory Insights Service is now fully operational.

  3. resolved Jul 24, 2025, 10:53 AM UTC

    A partial outage of JumpCloud's Directory Insight Service not populating events at the Admin Portal, is now resolved All operations have returned to normal, and the issue is currently considered resolved.

Read the full incident report →

Minor July 15, 2025

JumpCloud University

Detected by Pingoru
Jul 15, 2025, 05:06 PM UTC
Resolved
Jul 15, 2025, 06:45 PM UTC
Duration
1h 39m
Affected: JumpCloud University
Timeline · 2 updates
  1. identified Jul 15, 2025, 05:06 PM UTC

    university.jumpcloud.com is still under maintenance, and we are currently working with our third party vendor on implementing a fix to resolve the outstanding issues with the migration.

  2. resolved Jul 15, 2025, 06:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 15, 2025

Intermittent Rules Loading

Detected by Pingoru
Jul 15, 2025, 01:23 PM UTC
Resolved
Jul 15, 2025, 07:45 PM UTC
Duration
6h 21m
Affected: Admin Console
Timeline · 4 updates
  1. investigating Jul 15, 2025, 01:23 PM UTC

    We are experiencing an intermittent issue when loading the Rules page under Alerts. We are currently investigating this issue and will supply an update shortly.

  2. investigating Jul 15, 2025, 02:38 PM UTC

    We're still investigating the cause of this issue and will follow-up with an update shortly. In the meantime, as this issue is intermittent, continue to refresh the page until it loads successfully.

  3. identified Jul 15, 2025, 04:21 PM UTC

    We have identified the cause of the issue and we are currently working on a fix. We will follow-up once the update has been deployed

  4. resolved Jul 15, 2025, 07:45 PM UTC

    A fix has been deployed and full functionality has been restored.

Read the full incident report →

Minor July 14, 2025

IDM custom API Import integrations are showing as inactive

Detected by Pingoru
Jul 14, 2025, 04:59 PM UTC
Resolved
Jul 14, 2025, 09:59 PM UTC
Duration
4h 59m
Affected: Custom API Import
Timeline · 5 updates
  1. investigating Jul 14, 2025, 04:59 PM UTC

    We are currently experiencing an issue where IDM custom API Import integrations are showing as inactive. The team has determined there is a disconnect between the front end UI and our backend systems. A reconfiguration of the integration is not necessary and should re-activate once this is resolved.

  2. identified Jul 14, 2025, 05:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 14, 2025, 08:00 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jul 14, 2025, 09:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 14, 2025, 09:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 30, 2025

Degraded System Insights

Detected by Pingoru
Jun 30, 2025, 10:10 PM UTC
Resolved
Jul 01, 2025, 12:34 AM UTC
Duration
2h 24m
Affected: System Insights
Timeline · 4 updates
  1. investigating Jun 30, 2025, 10:10 PM UTC

    We are currently investigating an issue impacting System Insights.

  2. investigating Jun 30, 2025, 11:06 PM UTC

    We are still investigating the issue impacting System Insights.

  3. identified Jul 01, 2025, 12:15 AM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jul 01, 2025, 12:34 AM UTC

    This incident has been resolved.

Read the full incident report →