iSAMS MIS Outage History

Dear customers, We are aware of an issue affecting some iSAMS servers that is impacting on service availability. Our teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing and we will share updates via our status page.

Dear customers, We are aware of an issue affecting some iSAMS servers that is impacting on service availability. Our teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing and we will share updates via our status page.

Dear Customers, We are aware of an issue with server pair 903484-WEB17-1 / 903482-DB17-1. Our team are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates via our Service Status page.

Dear Customers, This issue has now been resolved. We apologise for any inconvenience caused.

Dear Customers, We are aware of an "The Authentication Server is temporarily unavailable. Please try again in a few minutes." error that is impacting service availability for some users. Our team are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates via our Service Status page.

Dear Customers, We are aware of an iSAMS Down error that is impacting service availability for some users. Our team are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates via our Service Status page.

Dear Customers, We are aware of an issue affecting the performance of the Pupil and Parent Cloud Portals. Our team are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates through our Service Status page.

Dear customers, We are aware of an issue affecting Admissions Portal for all Ed:Gen schools. Our DevOps team are actively working on a solution to bring these services back on line as a matter of urgency. We are sorry for the issues you may be experiencing, we will continue to share updates through our service status page.

Dear Customers, This issue is now resolved. We apologise for any inconvenience caused by this issue.

Dear Customers, We are aware of an issue impacting one of our servers, are team are actively investigating and updates will be provided as soon as possible. Please accept our apologies.

Dear Customers, We are aware of an issue affecting one of our servers, our investigation team are reviewing and will provide further updates shortly. Please accept our apologies for any disruption to services.

Dear Customers, We are aware of an issue impacting one of our servers, are team are actively investigating and updates will be provided as soon as possible. Please accept our apologies.

Dear Customers, We are aware of an issue affecting one of our servers, our teams are currently investigating. We will provide further updates as soon as available.

Dear customers, We are aware of an issue affecting some users with the https://www.isams.com/ page. Our teams are investigating. Please accept our apologies for any inconvenience.

Dear Customers, We are aware of an issue affecting a small number of our customers, Our resolution team are currently working on a solution. Please accept our apologies for any disruption to services.

Dear Customers, This issue remains under investigation, please accept our apologies for any disruption to services.

Dear Customers, We are aware of an issue affecting our Identity Portal and are treating this as an urgent priority. Should you be unable to access the portal and require a support please email [email protected] - Note this issue is also impacting our iSAMS support team who are unable to access our support system therefore any queries will be addressed when access is restored. Please accept our apologies for any inconvenience.

Dear customers, We have resolved the issues affecting our Identity Portal, and our Support Guidance area is now available again. We are, however, continuing to experience an issue with our Zendesk support system. As a result, we are currently unable to accept phone calls, live chats, or review support tickets. This is being treated as a critical priority, and we will provide further updates as soon as more information is available. Please accept our sincere apologies for any inconvenience caused, and thank you for your patience while we work to resolve this.

Dear Customers, We are aware of an issue affecting a small number of our customers, Our resolution team are currently working on a solution. Please accept our apologies for any disruption to services.

Dear customers, We are aware of issues affecting some of our customers, this is being treated as a priority issue and our resolution teams are actively working on this now. We will provide further updates as soon as possible, please accept our apologies for any disruption caused.

Dear Customers, We are aware of some customers experiencing performance issues. Our teams are actively investigating this as a matter of urgency and updates will be provided as soon as possible. Please accept our apologies for any disruption.

Dear Customers, We are aware of an issue affecting one of our hosting servers. Our team are actively working on a solution and we expect to have this resolved shortly. Please accept our apologies for any disruption caused.

Dear Customers, We are aware of an issue with the Legacy Portal being down. This is currently affecting users who were on the latest release v26.3.16.3. Our Development team are actively working on a solution to bring this service back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates through our Service Status Page (https://status.isams.com/) with any new information that becomes available.

We are continuing to investigate this issue.

Dear Customers, We are aware of an issue affecting some of our customers, our investigation team are working on this now and further updates will be provided as soon as possible. Please accept our apologies for any disruption caused.

Dear Customers We are aware of an issue impacting some of our customers with the Cloud Portal Manager. This is being investigated by our development team and is being treated as a priority issue. Please accept our apologies for any disruption.

Dear Customers, We are aware of an issue impacting on Microsoft Azure that may impact on our customers. Our team are monitoring for updates. Kind regards

Dear Customers, We are aware of an issue impacting on some of our customers. This is being treated as an urgent issue and is currently being investigated. Please accept our apologies for any inconvenience.

Dear Customers, We are aware of an issue impacting one of our servers, our team are investigating this as a priority issue. Further updates will be provided as soon as possible on our status page and on any tickets raised. Please accept our apologies for any inconvenience. Kind regards

Dear Customers, We are aware of an issue affecting the iSAMS Parent and Student Portals for some customers. Our resolution teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing. We will share updates through our Service Status page (https://status.isams.com/) with any new information as it becomes available as well as updating tickets that have been raised with our support team.

Dear Customers, We are still investigating the issue affecting the iSAMS Parent and Student Portals. Our resolution teams are actively working on a solution to bring these services back online as a matter of urgency. We will continue to share updates via our Service Status page.