iSAMS MIS Outage History

Started Dec 28, 2025, 11:46 PM UTC· resolved Dec 29, 2025, 01:32 PM UTC

1. investigating Dec 28, 2025, 11:46 PM UTC

   Dear Customers, We are aware of an issue affecting the iSAMS Parent and Student Portals for some customers. Our resolution teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing. We will share updates through our Service Status page (https://status.isams.com/) with any new information as it becomes available as well as updating tickets that have been raised with our support team.

2. investigating Dec 29, 2025, 08:21 AM UTC

   Dear Customers, We are still investigating the issue affecting the iSAMS Parent and Student Portals. Our resolution teams are actively working on a solution to bring these services back online as a matter of urgency. We will continue to share updates via our Service Status page.

3. resolved Dec 29, 2025, 01:32 PM UTC

   Dear Customers, This issue has now been resolved. Each ticket will be closed, along with a explanation of the cause of the issue. Thank you for your patience.

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Started Dec 05, 2025, 09:03 AM UTC· resolved Dec 05, 2025, 09:18 AM UTC

1. investigating Dec 05, 2025, 09:03 AM UTC

   Dear Customers, We area aware of an issue impacting on our CRM Zendesk caused by an outage at Cloudflare. Our support teams are currently unable to access the system and unable to receive calls or chats. This is being investigated as a priority issue and we will provide updates as soon as available. Kind regards Dave

2. resolved Dec 05, 2025, 09:18 AM UTC

   Dear customers, Cloudflare have now pushed through a fix for this issue and services are now back online. Kind regards

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Started Nov 18, 2025, 01:24 PM UTC· resolved Nov 18, 2025, 03:00 PM UTC

1. investigating Nov 18, 2025, 01:24 PM UTC

   Dear Customers, We are aware of an issue at Cloudflare that is impacting on services for some of our portals. our teams are aware and are monitoring for updates from Cloudflare. Updates can be found here - https://www.cloudflarestatus.com/ We apologise for any disruption caused during this period.

2. resolved Nov 18, 2025, 03:00 PM UTC

   CLoudflare have now released a solution and as a result services are now back online.

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Started Oct 30, 2025, 08:55 AM UTC· resolved Oct 30, 2025, 12:12 PM UTC

1. investigating Oct 30, 2025, 08:55 AM UTC

   Dear customers, We are aware of a small number of servers that have been impacted by overnight patching. Our team are treating this as a priority and are working on investigations and solutions now. We will update our status page and tickets with further information. Please accept our apologies for any inconvenience caused.

2. identified Oct 30, 2025, 10:10 AM UTC

   Our team have identified the issue and are currently implementing resolutions across affected servers. Please accept our apologies for this incident.

3. resolved Oct 30, 2025, 12:12 PM UTC

   Dear customers, this issue has now been fully resolved. Should you be experiencing further issues please contact our support team.

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Started Oct 09, 2025, 07:18 AM UTC· resolved Oct 09, 2025, 09:54 AM UTC

1. identified Oct 09, 2025, 07:18 AM UTC

   Dear Customers, We are aware of an issue affecting customers logging in to the iFinance application. This has been reported and is currently under investigation. We have been advised that as a temporary work around come customers have been able to login following the password reset process. We will provide further updates as soon as they are available on our status page and on any ticket sraised. Please accept our apologies for any inconvenience caused.

2. resolved Oct 09, 2025, 09:54 AM UTC

   Dear Customers, This issue has now been fully resolved. Please accept our apologies for any disruption during this period. Kind regards

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Started Sep 17, 2025, 04:07 PM UTC· resolved Oct 09, 2025, 12:04 PM UTC

1. investigating Sep 17, 2025, 04:07 PM UTC

   Dear Customers, If you use the iParent, iStudent, or iTeacher apps and have updated your devices to iOS 26, you may have noticed some UI or functionality issues following the update. We’re aware of the problem and our team is actively working on a fix. Thank you for your patience while we resolve this as quickly as possible.

2. investigating Sep 17, 2025, 04:08 PM UTC

   We are continuing to investigate this issue.

3. investigating Sep 19, 2025, 09:20 AM UTC

   Dear Customers, Our resolution team are continuing to work on a resolution for this issue. Thank you for your patience during this period.

4. resolved Oct 09, 2025, 12:04 PM UTC

   This issue has now been resolved - should any customer still be experiencing any issues please raise a ticket with the support team.

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Started Sep 02, 2025, 02:22 PM UTC· resolved Sep 02, 2025, 03:34 PM UTC

1. investigating Sep 02, 2025, 02:22 PM UTC

   Dear Customers, We are aware of reports of slowness on one server, this is currently being investigated by our resolution teams. We will provide further updates shortly.

2. resolved Sep 02, 2025, 03:34 PM UTC

   Good afternoon, Please accept our apologies for any inconvenience caused - the server has now been expanded and services restarted. Full service has now resumed.

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Started Sep 02, 2025, 06:55 AM UTC· resolved Sep 02, 2025, 10:02 AM UTC

1. investigating Sep 02, 2025, 06:55 AM UTC

   Dear Customers, We are aware of reports of slowness on one server, this is currently being investigated by our resolution teams. We will provide further updates shortly.

2. resolved Sep 02, 2025, 10:02 AM UTC

   Dear Customers, This issue has now been resolved following a short period of degraded performance on one server. Kind regards Dave

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Started Sep 01, 2025, 07:33 AM UTC· resolved Sep 01, 2025, 11:01 AM UTC

1. investigating Sep 01, 2025, 07:33 AM UTC

   Dear Customers, We are aware of an issue impacting on performance. Our solutions team are actively investigating this. We will provide updates on our status page and on any tickets raised. Please accept our apologies for any inconvenience caused. Kind regards Dave

2. resolved Sep 01, 2025, 11:01 AM UTC

   Dear customers, Please accept our apologies for any inconvenience caused. This issue affected one server and was resolved by 09.20 GMT 01/09/2025. Kind regards Dave

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Started Aug 28, 2025, 07:23 AM UTC· resolved Aug 28, 2025, 08:21 AM UTC

1. investigating Aug 28, 2025, 07:23 AM UTC

   Dear Customers, We are aware of an issue affecting some schools. Our team acre currently investigating this is a priority. Please accept our apologies for any inconvenience caused.

2. investigating Aug 28, 2025, 07:40 AM UTC

   Dear Customers, We are aware of an issue affecting one of our servers schools. Our team are implementing a resolution as a priority. Please accept our apologies for any inconvenience caused.

3. resolved Aug 28, 2025, 08:21 AM UTC

   Dear Customer, Our investigation team have now resolved the issue. Please accept our apologies for any inconvenience caused.

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Started Aug 14, 2025, 07:42 AM UTC· resolved Aug 14, 2025, 12:48 PM UTC

1. investigating Aug 14, 2025, 07:42 AM UTC

   Dear Customers, We have had reports of some system performance issues and this is being investigated as a priority issue by our investigation team. Should you be experiencing any issues please raise a ticket with our support team. We will provide updates on our status page and through any tickets raised. Please accept our apologies for any disruption caused.

2. identified Aug 14, 2025, 10:04 AM UTC

   Dear Customers, Our investigation team are working on affected servers to ensure that performance is maintained during a period of high usage. Please accept our apologies for any disruption caused.

3. resolved Aug 14, 2025, 12:48 PM UTC

   Dear Customers, This issue is now fully resolved. Should you be experiencing any continued issues please contact support so that we may individually investigate further. Please accept our apologies for any disruption caused.

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Started Aug 01, 2025, 01:35 PM UTC· resolved Aug 01, 2025, 02:10 PM UTC

1. identified Aug 01, 2025, 01:35 PM UTC

   Dear Customers, We are aware of an issue affecting one of our servers. This is being investigated as a priority issue now. Further updates will be provided shortly through any tickets raised and through our status page. Please accept our apologies for any disruption during this period.

2. monitoring Aug 01, 2025, 01:59 PM UTC

   This issue has now been resolved and our team will continue to monitor. Should you still be experiencing any problems please contact our support desk. Please accept our apologies for any inconvenience.

3. resolved Aug 01, 2025, 02:10 PM UTC

   This incident has been resolved.

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Started Jul 16, 2025, 07:34 AM UTC· resolved Jul 16, 2025, 10:49 AM UTC

1. monitoring Jul 16, 2025, 07:34 AM UTC

   Dear Customers, We are aware of an issue affecting some of our customers experiencing short downtime this morning. our resolution team are aware of this and have identified a delay with batching and reboots. Our team are monitoring for any further issues but should you experience any issues please contact support so that this can be prioritised. Please accept our apologies for any disruption caused.

2. resolved Jul 16, 2025, 10:49 AM UTC

   Dear Customers, This issue has now been fully resolved. An issue arose with scheduled patching due to the volume of patches released. This was resolved through forced reboots where required. We apologise for any disruption whilst this issue was investigated and resolved.

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Started Jun 24, 2025, 10:00 AM UTC· resolved Jun 25, 2025, 07:20 AM UTC

1. investigating Jun 24, 2025, 10:00 AM UTC

   Dear Customers, We are aware of an issue affecting some of our customers experiencing performance degradation. This is being investigated as a priority issue . Further updates will be provided shortly through any tickets raised and through our status page. Please accept our apologies for any disruption during this period.

2. identified Jun 24, 2025, 12:05 PM UTC

   Dear Customers, We are aware of an issue affecting some of our customers experiencing performance degradation. This is being investigated as a priority issue . Our team have identified the cause and are actively working on a solution. Please accept our apologies for any disruption during this period.

3. identified Jun 24, 2025, 02:57 PM UTC

   Dear Customers, Our resolution team are still working on a permanent fix for this issue but also ensuring any temporary measures that can be implemented in the interim are actioned. Please accept our apologies for any disruption during this period.

4. resolved Jun 25, 2025, 07:20 AM UTC

   Dear Customers. Our resolution team released an update overnight with a fix for this issue. If you experience any further issues please contact the support team so that this can be investigated further. Please accept our apologies for any disruption during this period.

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Started Apr 24, 2025, 03:23 PM UTC· resolved Apr 24, 2025, 04:02 PM UTC

1. investigating Apr 24, 2025, 03:23 PM UTC

   Dear Customers, We are aware of an issue affecting one of our servers. This is being investigated as a priority issue now. Further updates will be provided shortly through any tickets raised and through our status page. Please accept our apologies for any disruption during this period.

2. resolved Apr 24, 2025, 04:02 PM UTC

   This issue has now been resolved and our team will continue to monitor. Should you still be experiencing any problems please contact our support desk. Please accept our apologies for any inconvenience.

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Started Apr 02, 2025, 07:09 AM UTC· resolved Apr 02, 2025, 08:56 AM UTC

1. identified Apr 02, 2025, 07:09 AM UTC

   Dear Customers, We are aware of an issue affecting one iSAMS server. Our solutions team have identified the issue and are working on a solution now. Please accept our apologies for any disruption during this period. We will provide further updates via this status page and any tickets that are raised with customer support.

2. resolved Apr 02, 2025, 08:56 AM UTC

   Dear Customers, This issue has now been resolved and service fully resumed. Should you be experiencing further issues please contact the service centre as a matter of urgency. Please accept our apologies for any inconvenience during this period.

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Started Apr 01, 2025, 06:15 AM UTC· resolved Apr 01, 2025, 07:21 AM UTC

1. investigating Apr 01, 2025, 06:15 AM UTC

   Dear Customers, We are aware of an issue affecting the iSAMS Parent and Student Portals. Our resolution teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates through our Service Status page (https://status.isams.com/) with any new information as it becomes available as well as updating tickets that have been raised with our support team.

2. monitoring Apr 01, 2025, 06:53 AM UTC

   Dear Customers, We are aware of an issue affecting the iSAMS Parent and Student Portals. Our resolution teams have now implemented a fix. Please accept our apologies for any issues you may have experienced during this period.

3. resolved Apr 01, 2025, 07:21 AM UTC

   Dear Customers, This issue has now been fully resolved by our team. Please accept our apologies for any inconvenience caused during this period. If you are still experiencing any issues, please contact our customer support team who will treat any issues as a priority.

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Started Feb 14, 2025, 01:23 PM UTC· resolved Feb 14, 2025, 02:38 PM UTC

1. investigating Feb 14, 2025, 01:23 PM UTC

   Dear Customers, We are aware of an issue affecting the Parent Portal. Our resolution teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates through our Service Status page (https://status.isams.com/) with any new information as it becomes available as well as updating tickets that have been raised with our support team.

2. investigating Feb 14, 2025, 02:25 PM UTC

   Dear Customers, Our resolution team are continuing to work on resolving this. Please accept our apologies for any inconvenience this may be causing. We will provide further updates as soon as possible.

3. resolved Feb 14, 2025, 02:38 PM UTC

   Dear Customers, This issue has now been resolved and the Parent Portal is fully operational again. Please accept our apologies if you were impacted during this period.

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Started Dec 12, 2024, 08:53 AM UTC· resolved Dec 12, 2024, 09:32 AM UTC

1. investigating Dec 12, 2024, 08:53 AM UTC

   Dear Customers, We are aware of an issue impacting on one of our servers. This is being investigated now by our resolution team and treated as a priority. We will provide further updates on our status page and on any tickets raised as a matter of urgency. We apologise for any inconvenience.

2. resolved Dec 12, 2024, 09:32 AM UTC

   Dear Customers, Our resolution team have identified the issues and resolved. Please accept our apologies for any inconvenience caused. Kind regards

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Started Dec 04, 2024, 09:02 AM UTC· resolved Dec 04, 2024, 03:00 PM UTC

1. investigating Dec 04, 2024, 09:02 AM UTC

   Dear Customers, We are aware of an issue that is affecting a small group of schools logging in. We are working through affected schools as a priority to resume service. Please accept our apologies for any disruption to your service.

2. identified Dec 04, 2024, 09:24 AM UTC

   Dear Customers, The issue has been identified and has affected 13 schools. A solution has been identified and is being implemented now and services resumed. Please accept our apologies for any disruption to your service.

3. monitoring Dec 04, 2024, 11:29 AM UTC

   Dear Customers, Most schools are now back up and fully functional. If you are still experiencing any issues please ensure that you have logged a ticket with support so that this can be prioritised. Please accept our apologies for any disruption to your service.

4. resolved Dec 04, 2024, 03:00 PM UTC

   Dear Customers, Service has been resumed following this incident. Our Development team are reviewing updates to mitigate further instances. Please accept our apologies for any disruption to your service.

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Started Nov 08, 2024, 08:38 AM UTC· resolved Nov 08, 2024, 05:11 PM UTC

1. investigating Nov 08, 2024, 08:38 AM UTC

   Re: iSAMS and Ed:gen Service,08th November 2024 Dear Customers, We are aware of an issue affecting some iSAMS servers that is impacting on service availability. Our DevOps team are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates through our Service Status page (https://status.isams.com/) with any new information as it becomes available as well as updating tickets that have been raised with our support team.

2. investigating Nov 08, 2024, 09:52 AM UTC

   Re: iSAMS and Ed:gen Service,08th November 2024 Dear Customers, Our teams are continuing to work on resolving this issue. Service has been resumed for a number of affected servers and our teams are focused on any servers continuing to experience an outage. We are sorry for the issues you may be experiencing, we will share updates through our Service Status page (https://status.isams.com/) with any new information as it becomes available as well as updating tickets that have been raised with our support team.

3. investigating Nov 08, 2024, 10:52 AM UTC

   Dear Customers, Our teams are continuing to work on resolving this issue. Service has been resumed for a number of affected servers and our teams are focused on any servers continuing to experience an outage. We are sorry for the issues you may be experiencing, we will share updates through our Service Status page (https://status.isams.com/) with any new information as it becomes available as well as updating tickets that have been raised with our support team.

4. identified Nov 08, 2024, 11:53 AM UTC

   Dear Customers, Our teams are continuing to work on resolving this issue as a priority. Service has been resumed for most of the affected servers and our teams are focused on any servers continuing to experience an outage. We will be conducting a post incident review and will provide an update on this when complete. We are sorry for the issues you may be experiencing, we will continue to share updates through our Service Status page (https://status.isams.com/) with any new information as it becomes available as well as updating tickets that have been raised with our support team.

5. identified Nov 08, 2024, 01:42 PM UTC

   Dear Customers, Whilst most of servers effected have now been restored, work is continuing on servers that are still suffering from outages. Please accept our apologies for the continued disruption. We are sorry for the issues you may be experiencing, we will continue to share updates through our Service Status page (https://status.isams.com/) with any new information as it becomes available as well as updating tickets that have been raised with our support team.

6. identified Nov 08, 2024, 03:55 PM UTC

   Re: iSAMS and Ed:gen Service,08th November 2024 Dear Customers, Our teams are continuing to restore servers that are experiencing outages and most services have now been restored. We are working to restore full service as soon as possible and will continue to provide updates. We are sorry for the issues you may be experiencing, we will share updates through our Service Status page (https://status.isams.com/) with any new information as it becomes available as well as updating tickets that have been raised with our support team.

7. resolved Nov 08, 2024, 05:11 PM UTC

   Re: iSAMS and Ed:gen Service,08th November 2024 Dear Customers, Further to our previous updates, we are pleased to confirm that all servers affected have now been restored, and your service is fully resumed. We would like to sincerely apologise for the server outage that took place, leaving you unable to access your iSAMS system. A post incident review will now be conducted and further updates provided on the results. In order to ensure that you're always up to date on any downtime or server issues, please note that we provide updates on our Service Status page (https://status.isams.com/) and will continue to do so as new information becomes available. Additionally, we will always endeavour to keep you informed by updating any tickets submitted to our support team.

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