iSAMS MIS Outage History

iSAMS MIS had 33 outages in the last 2 years totaling 120h 35m of downtime — averaging 1.4 incidents per month.

There were 33 iSAMS MIS outages since July 19, 2024 totaling 120h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.isams.com

Major April 24, 2025

iSAMS Server Down 24/04/2025

Detected by Pingoru: Apr 24, 2025, 03:23 PM UTC
Resolved: Apr 24, 2025, 04:02 PM UTC
Duration: 39m

Affected: London (UK) Data Centre

Timeline · 2 updates

investigating Apr 24, 2025, 03:23 PM UTC

Dear Customers, We are aware of an issue affecting one of our servers. This is being investigated as a priority issue now. Further updates will be provided shortly through any tickets raised and through our status page. Please accept our apologies for any disruption during this period.
resolved Apr 24, 2025, 04:02 PM UTC

This issue has now been resolved and our team will continue to monitor. Should you still be experiencing any problems please contact our support desk. Please accept our apologies for any inconvenience.

Read the full incident report →

Major April 2, 2025

iSAMS 02/04/2025

Detected by Pingoru: Apr 02, 2025, 07:09 AM UTC
Resolved: Apr 02, 2025, 08:56 AM UTC
Duration: 1h 46m

Affected: London (UK) Data Centre

Timeline · 2 updates

identified Apr 02, 2025, 07:09 AM UTC

Dear Customers, We are aware of an issue affecting one iSAMS server. Our solutions team have identified the issue and are working on a solution now. Please accept our apologies for any disruption during this period. We will provide further updates via this status page and any tickets that are raised with customer support.
resolved Apr 02, 2025, 08:56 AM UTC

Dear Customers, This issue has now been resolved and service fully resumed. Should you be experiencing further issues please contact the service centre as a matter of urgency. Please accept our apologies for any inconvenience during this period.

Read the full incident report →

Critical April 1, 2025

iSAMS Portals 01/04/2025

Detected by Pingoru: Apr 01, 2025, 06:15 AM UTC
Resolved: Apr 01, 2025, 07:21 AM UTC
Duration: 1h 6m

Affected: London (UK) Data CentreSoutheast Asia Data Centre

Timeline · 3 updates

investigating Apr 01, 2025, 06:15 AM UTC

Dear Customers, We are aware of an issue affecting the iSAMS Parent and Student Portals. Our resolution teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates through our Service Status page (https://status.isams.com/) with any new information as it becomes available as well as updating tickets that have been raised with our support team.
monitoring Apr 01, 2025, 06:53 AM UTC

Dear Customers, We are aware of an issue affecting the iSAMS Parent and Student Portals. Our resolution teams have now implemented a fix. Please accept our apologies for any issues you may have experienced during this period.
resolved Apr 01, 2025, 07:21 AM UTC

Dear Customers, This issue has now been fully resolved by our team. Please accept our apologies for any inconvenience caused during this period. If you are still experiencing any issues, please contact our customer support team who will treat any issues as a priority.

Read the full incident report →

Major February 14, 2025

iSAMS Parent Portal 14/02/2025

Detected by Pingoru: Feb 14, 2025, 01:23 PM UTC
Resolved: Feb 14, 2025, 02:38 PM UTC
Duration: 1h 15m

Affected: London (UK) Data CentreSoutheast Asia Data Centre

Timeline · 3 updates

investigating Feb 14, 2025, 01:23 PM UTC

Dear Customers, We are aware of an issue affecting the Parent Portal. Our resolution teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates through our Service Status page (https://status.isams.com/) with any new information as it becomes available as well as updating tickets that have been raised with our support team.
investigating Feb 14, 2025, 02:25 PM UTC

Dear Customers, Our resolution team are continuing to work on resolving this. Please accept our apologies for any inconvenience this may be causing. We will provide further updates as soon as possible.
resolved Feb 14, 2025, 02:38 PM UTC

Dear Customers, This issue has now been resolved and the Parent Portal is fully operational again. Please accept our apologies if you were impacted during this period.

Read the full incident report →

Major December 12, 2024

iSAMS and Ed:Gen 12/12/2024

Detected by Pingoru: Dec 12, 2024, 08:53 AM UTC
Resolved: Dec 12, 2024, 09:32 AM UTC
Duration: 38m

Affected: London (UK) Data Centre

Timeline · 2 updates

investigating Dec 12, 2024, 08:53 AM UTC

Dear Customers, We are aware of an issue impacting on one of our servers. This is being investigated now by our resolution team and treated as a priority. We will provide further updates on our status page and on any tickets raised as a matter of urgency. We apologise for any inconvenience.
resolved Dec 12, 2024, 09:32 AM UTC

Dear Customers, Our resolution team have identified the issues and resolved. Please accept our apologies for any inconvenience caused. Kind regards

Read the full incident report →

Major December 4, 2024

iSAMS Outage 04/12/2024

Detected by Pingoru: Dec 04, 2024, 09:02 AM UTC
Resolved: Dec 04, 2024, 03:00 PM UTC
Duration: 5h 58m

Affected: Agent Interface

Timeline · 4 updates

investigating Dec 04, 2024, 09:02 AM UTC

Dear Customers, We are aware of an issue that is affecting a small group of schools logging in. We are working through affected schools as a priority to resume service. Please accept our apologies for any disruption to your service.
identified Dec 04, 2024, 09:24 AM UTC

Dear Customers, The issue has been identified and has affected 13 schools. A solution has been identified and is being implemented now and services resumed. Please accept our apologies for any disruption to your service.
monitoring Dec 04, 2024, 11:29 AM UTC

Dear Customers, Most schools are now back up and fully functional. If you are still experiencing any issues please ensure that you have logged a ticket with support so that this can be prioritised. Please accept our apologies for any disruption to your service.
resolved Dec 04, 2024, 03:00 PM UTC

Dear Customers, Service has been resumed following this incident. Our Development team are reviewing updates to mitigate further instances. Please accept our apologies for any disruption to your service.