Resolved after 7 hours 54 minutes, affecting Southeast Asia Data Centre, on August 20, 2026.
Dear Customers, This issue has now been resolved. A Post Incident Review will be completed and affected users will be contacted. We apologise for any inconvenience caused.
Affected components
Update timeline
- investigating Aug 20, 2026, 10:16 PM UTC
Dear Customers, We are aware of an iSAMS Down error that is impacting service availability for some users. Our team are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates via our Service Status page.
- resolved Aug 21, 2026, 06:10 AM UTC
Dear Customers, This issue has now been resolved. A Post Incident Review will be completed and affected users will be contacted. We apologise for any inconvenience caused.
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