iSAMS MIS experienced a major incident on June 23, 2026 affecting London (UK) Data Centre, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
London (UK) Data Centre
Update timeline
- investigating Jun 23, 2026, 12:30 PM UTC
Dear Customers, We are aware of an issue affecting one of our servers, our investigation team are reviewing and will provide further updates shortly. Please accept our apologies for any disruption to services.
- monitoring Jun 23, 2026, 01:21 PM UTC
Dear customers, The server is now stable and investigations are continuing in to the root cause. Kind regards
- resolved Jun 23, 2026, 03:47 PM UTC
Dear customers, Our investigation team will be increasing infrastructure resources out of hours this evening. Please accept our apologies for any disruption to your services.