iSAMS MIS experienced a major incident on December 28, 2025 affecting London (UK) Data Centre and Southeast Asia Data Centre, lasting 13h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 28, 2025, 11:46 PM UTC
Dear Customers, We are aware of an issue affecting the iSAMS Parent and Student Portals for some customers. Our resolution teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing. We will share updates through our Service Status page (https://status.isams.com/) with any new information as it becomes available as well as updating tickets that have been raised with our support team.
- investigating Dec 29, 2025, 08:21 AM UTC
Dear Customers, We are still investigating the issue affecting the iSAMS Parent and Student Portals. Our resolution teams are actively working on a solution to bring these services back online as a matter of urgency. We will continue to share updates via our Service Status page.
- resolved Dec 29, 2025, 01:32 PM UTC
Dear Customers, This issue has now been resolved. Each ticket will be closed, along with a explanation of the cause of the issue. Thank you for your patience.