iSAMS MIS incident
Pupil and Parent Cloud Portals - Degraded Performance - 13/08/2026
Resolved after 52 minutes, affecting London (UK) Data Centre and Southeast Asia Data Centre, on August 13, 2026.
Dear Customers, A fix was deployed and this issue is now resolved. We apologise for any inconvenience caused.
Affected components
Update timeline
- investigating Aug 13, 2026, 07:58 AM UTC
Dear Customers, We are aware of an issue affecting the performance of the Pupil and Parent Cloud Portals. Our team are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates through our Service Status page.
- identified Aug 13, 2026, 08:23 AM UTC
Dear Customers, The issue with the portals has been identified and a fix is currently being implemented by our Portals team as a priority. We will continue to provide updates via the Service Status page.
- resolved Aug 13, 2026, 08:51 AM UTC
Dear Customers, A fix was deployed and this issue is now resolved. We apologise for any inconvenience caused.
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