Is iSAMS MIS down?

Dear customers, We are aware of an issue affecting some of our customers meaning that they are unable to access iSAMS. Our investigation team are reviewing this now and treating this as an urgent priority. Please accept our apologies for any inconvenience.

Dear customers, Are team are continuing to investigate this issue and updates are being provided via our ticketing system. Please accept our apologies for any inconvenience.

Dear customers, The following update has been sent to customers that have raised tickets: Our investigation has found that FortiGate security inspection (SSL/TLS inspection and/or Application Control) is interfering with HTTPS/TLS traffic between your users and Cloudflare infrastructure used by iSAMS. Bypassing Forti inspection for the iSAMS traffic has restored service for multiple affected schools. Please note: this issue is caused by the FortiGate appliance or / and it's configuration. Because any configuration changes must be made on your firewall, resolving the issue is outside our ability and responsibility. Your school IT team (or your Fortinet support/partner) can implement any configuration changes. Our recommendation at this time is to add the following to the FortiGate allowed list; Your iSAMS domain wildcard: either *.isamhosting.cloud or *.isams.cloud (whichever your school uses) Your identity provider domains if they are being filtered, eg google, microsoft etc... *.cloudflare.com Below is the solution one school shared with us that worksaround the issue, it is your schools decision if you decide to also apply the same workaround. Please be aware disabling SSL inspection reduces visibility for those domains and therefore recommend you limit exemptions to the exact domains required. Add a separate policy for each iSAMS URL on HTTPS with no SSL inspection. Place those new policies above any staff internet policies. IPS and Anti-virus to remain in place.

Dear customers, We are aware of an issue affecting the service availability for the iTeacher app. Our teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing and we will share updates via our status page.

Dear Customers, We have identified the cause of the issue and our teams are actively working on a fix. We apologise for any inconvenience caused and will continue to keep you updated via the status page.

Dear Customers, Regarding the ongoing issue that has impacted the legacy API, and consequently the services that rely on it, including the iTeacher mobile application. Since identifying the cause our Engineering team continues to work towards a resolution and is progressing an emergency release to restore service as soon as possible. We are sorry for the inconvenience this has caused and will continue to share any updates via the status page.

Dear Customers, Regarding todays issue that has impacted the legacy API and consequently the services that rely on it, including the iTeacher mobile application. We’re pleased to share that a fix has been deployed by our resolution team and was included in iSAMS release v26.10.15.8. Please note: Engineering anticipate that the update will complete overnight and no action is required by you. When an update is available it will be displayed in the "Notices" area in the iSAMS Control Panel. An update may take a couple of days to reach all customers. Once again we apologise for the inconvenience caused.

Dear customers, We are aware of an issue affecting some iSAMS servers that is impacting on service availability. Our teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing and we will share updates via our status page.

Dear customers, This issue is now resolved. Thank you for your patience and we apologise for the inconvenience caused.

Dear customers, We are aware of an issue affecting some iSAMS servers that is impacting on service availability. Our teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing and we will share updates via our status page.

Dear customers, Our investigation has identified the cause of the issue. To implement the fix, we need to restart the affected server WEB 1-7. This will result in a planned outage of approximately 30 minutes commencing at 11:00 AM on 17/09/2026. We expect this action to resolve the issue and restore service stability. Following the server restart, we will continue to monitor the service closely. If the restart does not fully resolve the issue, we will continue our investigation and provide further updates via this status page. We apologise for the disruption and thank you for your patience while we work to restore normal service.

Dear customers, This issue is now resolved. Thank you for your patience and we apologise for the inconvenience caused.

Dear Customers, We are aware of an issue with server pair 903484-WEB17-1 / 903482-DB17-1. Our team are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates via our Service Status page.

Dear Customers, This issue has now been resolved. We apologise for any inconvenience caused.

This incident has been resolved.