iSAMS MIS experienced a major incident on April 20, 2026 affecting London (UK) Data Centre, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
London (UK) Data Centre
Update timeline
- investigating Apr 20, 2026, 07:25 AM UTC
Dear Customers, We are aware of some customers experiencing performance issues. Our teams are actively investigating this as a matter of urgency and updates will be provided as soon as possible. Please accept our apologies for any disruption.
- resolved Apr 20, 2026, 10:36 AM UTC
Dear customers, Services have been restored and our team are continuing to investigate the root cause of the issue. As soon as further information is available we will update tickets. Please accept our apologies for any disruption.