iSAMS MIS incident

Legacy Portal Down for Users on v26.3.16.3

Minor Resolved View vendor source →
Started
Mar 17, 2026, 02:17 PM UTC
Resolved
Mar 17, 2026, 03:22 PM UTC
Duration
1h 4m
Detected by Pingoru
Mar 17, 2026, 02:17 PM UTC

Affected components

London (UK) Data CentreSoutheast Asia Data Centre

Update timeline

  1. investigating Mar 17, 2026, 02:17 PM UTC

    Dear Customers, We are aware of an issue with the Legacy Portal being down. This is currently affecting users who were on the latest release v26.3.16.3. Our Development team are actively working on a solution to bring this service back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates through our Service Status Page (https://status.isams.com/) with any new information that becomes available.

  2. investigating Mar 17, 2026, 02:31 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 17, 2026, 03:21 PM UTC

    Dear customers, Our team has confirmed that an iSAMS release was deployed last night, and customers who have already adopted it are affected. To prevent further issues, the release has been cancelled. An emergency release is being prepared to resolve the problem and will be deployed as soon as possible.

  4. resolved Mar 17, 2026, 03:22 PM UTC

    This incident has been resolved.

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