iSAMS MIS experienced a minor incident on May 21, 2026 affecting London (UK) Data Centre and Southeast Asia Data Centre, lasting 3h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 21, 2026, 06:02 PM UTC
Dear Customers, We are aware of an issue affecting a small number of our customers, Our resolution team are currently working on a solution. Please accept our apologies for any disruption to services.
- investigating May 21, 2026, 07:00 PM UTC
Dear Customers, This issue remains under investigation, please accept our apologies for any disruption to services.
- resolved May 21, 2026, 09:45 PM UTC
Dear Customers, Please accept our apologies for the service disruption. The issue has now been resolved and services restored. An investigation will be conducted to find the root cause and we will provide further information as soon as this is available. Kind regards