iSAMS MIS experienced a major incident on May 10, 2026 affecting Online Chat and Telephony (Inbound & Outbound Calls & Recordings) and 1 more component, lasting 4h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 10, 2026, 09:07 AM UTC
Dear Customers, We are aware of an issue affecting our Identity Portal and are treating this as an urgent priority. Should you be unable to access the portal and require a support please email [email protected] - Note this issue is also impacting our iSAMS support team who are unable to access our support system therefore any queries will be addressed when access is restored. Please accept our apologies for any inconvenience.
- investigating May 10, 2026, 01:35 PM UTC
Dear customers, We have resolved the issues affecting our Identity Portal, and our Support Guidance area is now available again. We are, however, continuing to experience an issue with our Zendesk support system. As a result, we are currently unable to accept phone calls, live chats, or review support tickets. This is being treated as a critical priority, and we will provide further updates as soon as more information is available. Please accept our sincere apologies for any inconvenience caused, and thank you for your patience while we work to resolve this.
- resolved May 10, 2026, 02:06 PM UTC
Dear customers, This issue has now been fully resolved.