iSAMS MIS incident

iSAMS Idenity Portal

Resolved after 4 hours 58 minutes, affecting Online Chat and Telephony (Inbound & Outbound Calls & Recordings) and 1 more, on May 10, 2026.

investigating May 10, 2026, 01:35 PM UTC

Dear customers, We have resolved the issues affecting our Identity Portal, and our Support Guidance area is now available again. We are, however, continuing to experience an issue with our Zendesk support system. As a result, we are currently unable to accept phone calls, live chats, or review support tickets. This is being treated as a critical priority, and we will provide further updates as soon as more information is available. Please accept our sincere apologies for any inconvenience caused, and thank you for your patience while we work to resolve this.

Started: May 10, 2026, 09:07 AM UTC
Resolved: May 10, 2026, 02:06 PM UTC
Duration: 4h 58m
Detected by Pingoru: May 10, 2026, 09:07 AM UTC

Affected components

Online ChatTelephony (Inbound & Outbound Calls & Recordings)Support WebsiteAgent InterfaceiCommunity Portal (iSAMS Identity Required)Identity Portal (iSAMS Identity Required)

Update timeline

investigating May 10, 2026, 09:07 AM UTC

Dear Customers, We are aware of an issue affecting our Identity Portal and are treating this as an urgent priority. Should you be unable to access the portal and require a support please email [email protected] - Note this issue is also impacting our iSAMS support team who are unable to access our support system therefore any queries will be addressed when access is restored. Please accept our apologies for any inconvenience.
investigating May 10, 2026, 01:35 PM UTC

Dear customers, We have resolved the issues affecting our Identity Portal, and our Support Guidance area is now available again. We are, however, continuing to experience an issue with our Zendesk support system. As a result, we are currently unable to accept phone calls, live chats, or review support tickets. This is being treated as a critical priority, and we will provide further updates as soon as more information is available. Please accept our sincere apologies for any inconvenience caused, and thank you for your patience while we work to resolve this.
resolved May 10, 2026, 02:06 PM UTC

Dear customers, This issue has now been fully resolved.

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