iSAMS MIS experienced a major incident on August 28, 2025 affecting London (UK) Data Centre, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
London (UK) Data Centre
Update timeline
- investigating Aug 28, 2025, 07:23 AM UTC
Dear Customers, We are aware of an issue affecting some schools. Our team acre currently investigating this is a priority. Please accept our apologies for any inconvenience caused.
- investigating Aug 28, 2025, 07:40 AM UTC
Dear Customers, We are aware of an issue affecting one of our servers schools. Our team are implementing a resolution as a priority. Please accept our apologies for any inconvenience caused.
- resolved Aug 28, 2025, 08:21 AM UTC
Dear Customer, Our investigation team have now resolved the issue. Please accept our apologies for any inconvenience caused.