iSAMS MIS experienced a critical incident on October 15, 2026 affecting London (UK) Data Centre and Southeast Asia Data Centre, lasting 8h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 15, 2026, 08:14 AM UTC
Dear customers, We are aware of an issue affecting the service availability for the iTeacher app. Our teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing and we will share updates via our status page.
- identified Oct 15, 2026, 09:36 AM UTC
Dear Customers, We have identified the cause of the issue and our teams are actively working on a fix. We apologise for any inconvenience caused and will continue to keep you updated via the status page.
- identified Oct 15, 2026, 11:46 AM UTC
Dear Customers, Regarding the ongoing issue that has impacted the legacy API, and consequently the services that rely on it, including the iTeacher mobile application. Since identifying the cause our Engineering team continues to work towards a resolution and is progressing an emergency release to restore service as soon as possible. We are sorry for the inconvenience this has caused and will continue to share any updates via the status page.
- resolved Oct 15, 2026, 05:01 PM UTC
Dear Customers, Regarding todays issue that has impacted the legacy API and consequently the services that rely on it, including the iTeacher mobile application. We’re pleased to share that a fix has been deployed by our resolution team and was included in iSAMS release v26.10.15.8. Please note: Engineering anticipate that the update will complete overnight and no action is required by you. When an update is available it will be displayed in the "Notices" area in the iSAMS Control Panel. An update may take a couple of days to reach all customers. Once again we apologise for the inconvenience caused.