iSAMS MIS Outage History
iSAMS MIS is up right nowPingoru has recorded 50 incidents for iSAMS MIS: 31 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 14 of 720 (2%) |
| May 2026 | 4 | 22 of 744 (3%) |
| June 2026 | 5 | 13 of 720 (2%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 3 | 10 of 744 (1%) |
| September 2026 | 3 | 9 of 720 (1%) |
| October 2026 | 1 | 9 of 528 (2%) |
Incidents, newest first
Critical October 15, 2026 iTeacher App Currently Down 8h 47m London (UK) Data Centre, Southeast Asia Data Centre
Started Oct 15, 2026, 08:14 AM UTC· resolved Oct 15, 2026, 05:01 PM UTC
- investigating Oct 15, 2026, 08:14 AM UTC
Dear customers, We are aware of an issue affecting the service availability for the iTeacher app. Our teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing and we will share updates via our status page.
- identified Oct 15, 2026, 09:36 AM UTC
Dear Customers, We have identified the cause of the issue and our teams are actively working on a fix. We apologise for any inconvenience caused and will continue to keep you updated via the status page.
- identified Oct 15, 2026, 11:46 AM UTC
Dear Customers, Regarding the ongoing issue that has impacted the legacy API, and consequently the services that rely on it, including the iTeacher mobile application. Since identifying the cause our Engineering team continues to work towards a resolution and is progressing an emergency release to restore service as soon as possible. We are sorry for the inconvenience this has caused and will continue to share any updates via the status page.
- resolved Oct 15, 2026, 05:01 PM UTC
Dear Customers, Regarding todays issue that has impacted the legacy API and consequently the services that rely on it, including the iTeacher mobile application. We’re pleased to share that a fix has been deployed by our resolution team and was included in iSAMS release v26.10.15.8. Please note: Engineering anticipate that the update will complete overnight and no action is required by you. When an update is available it will be displayed in the "Notices" area in the iSAMS Control Panel. An update may take a couple of days to reach all customers. Once again we apologise for the inconvenience caused.
Major September 18, 2026 iSAMS Down - WEB17-1 - 18/09/2026 3h 24m Southeast Asia Data Centre
Started Sep 18, 2026, 06:46 AM UTC· resolved Sep 18, 2026, 10:11 AM UTC
- investigating Sep 18, 2026, 06:46 AM UTC
Dear customers, We are aware of an issue affecting some iSAMS servers that is impacting on service availability. Our teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing and we will share updates via our status page.
- resolved Sep 18, 2026, 10:11 AM UTC
Dear customers, This issue is now resolved. Thank you for your patience and we apologise for the inconvenience caused.
Major September 17, 2026 iSAMS Down - WEB1-7 - 17/09/2026 2h 52m London (UK) Data Centre
Started Sep 17, 2026, 07:49 AM UTC· resolved Sep 17, 2026, 10:41 AM UTC
- investigating Sep 17, 2026, 07:49 AM UTC
Dear customers, We are aware of an issue affecting some iSAMS servers that is impacting on service availability. Our teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing and we will share updates via our status page.
- identified Sep 17, 2026, 09:51 AM UTC
Dear customers, Our investigation has identified the cause of the issue. To implement the fix, we need to restart the affected server WEB 1-7. This will result in a planned outage of approximately 30 minutes commencing at 11:00 AM on 17/09/2026. We expect this action to resolve the issue and restore service stability. Following the server restart, we will continue to monitor the service closely. If the restart does not fully resolve the issue, we will continue our investigation and provide further updates via this status page. We apologise for the disruption and thank you for your patience while we work to restore normal service.
- resolved Sep 17, 2026, 10:41 AM UTC
Dear customers, This issue is now resolved. Thank you for your patience and we apologise for the inconvenience caused.
Major September 4, 2026 iSAMS down for server pair 903484-WEB17-1 / 903482-DB17-1 3h 6m London (UK) Data Centre, Southeast Asia Data Centre
Started Sep 04, 2026, 05:10 AM UTC· resolved Sep 04, 2026, 08:16 AM UTC
- investigating Sep 04, 2026, 05:10 AM UTC
Dear Customers, We are aware of an issue with server pair 903484-WEB17-1 / 903482-DB17-1. Our team are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates via our Service Status page.
- investigating Sep 04, 2026, 08:16 AM UTC
Dear Customers, This issue has now been resolved. We apologise for any inconvenience caused.
- resolved Sep 04, 2026, 08:16 AM UTC
This incident has been resolved.
Notice August 23, 2026 "The Authentication Server is temporarily unavailable." Error - 23/08/2026 45m
Started Aug 23, 2026, 01:30 PM UTC· resolved Aug 23, 2026, 02:15 PM UTC
- investigating Aug 23, 2026, 01:30 PM UTC
Dear Customers, We are aware of an "The Authentication Server is temporarily unavailable. Please try again in a few minutes." error that is impacting service availability for some users. Our team are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates via our Service Status page.
- resolved Aug 23, 2026, 02:15 PM UTC
Dear Customers, Following testing we can advise that this issue has now been resolved.
Notice August 20, 2026 iSAMS Down - Unable to load iSAMS - 20/08/2026 7h 54m Southeast Asia Data Centre
Started Aug 20, 2026, 10:16 PM UTC· resolved Aug 21, 2026, 06:10 AM UTC
- investigating Aug 20, 2026, 10:16 PM UTC
Dear Customers, We are aware of an iSAMS Down error that is impacting service availability for some users. Our team are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates via our Service Status page.
- resolved Aug 21, 2026, 06:10 AM UTC
Dear Customers, This issue has now been resolved. A Post Incident Review will be completed and affected users will be contacted. We apologise for any inconvenience caused.
Notice August 13, 2026 Pupil and Parent Cloud Portals - Degraded Performance - 13/08/2026 52m London (UK) Data Centre, Southeast Asia Data Centre
Started Aug 13, 2026, 07:58 AM UTC· resolved Aug 13, 2026, 08:51 AM UTC
- investigating Aug 13, 2026, 07:58 AM UTC
Dear Customers, We are aware of an issue affecting the performance of the Pupil and Parent Cloud Portals. Our team are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates through our Service Status page.
- identified Aug 13, 2026, 08:23 AM UTC
Dear Customers, The issue with the portals has been identified and a fix is currently being implemented by our Portals team as a priority. We will continue to provide updates via the Service Status page.
- resolved Aug 13, 2026, 08:51 AM UTC
Dear Customers, A fix was deployed and this issue is now resolved. We apologise for any inconvenience caused.
Minor July 14, 2026 Ed:Gen - Admissions Portal Down - 14/07/2026 21m London (UK) Data Centre
Started Jul 14, 2026, 07:00 AM UTC· resolved Jul 14, 2026, 07:21 AM UTC
- investigating Jul 14, 2026, 07:00 AM UTC
Dear customers, We are aware of an issue affecting Admissions Portal for all Ed:Gen schools. Our DevOps team are actively working on a solution to bring these services back on line as a matter of urgency. We are sorry for the issues you may be experiencing, we will continue to share updates through our service status page.
- investigating Jul 14, 2026, 07:18 AM UTC
Dear Customers, This issue is now resolved. We apologise for any inconvenience caused by this issue.
- resolved Jul 14, 2026, 07:21 AM UTC
This incident has been resolved.
Major June 30, 2026 iSAMS Outage 30/06/2026 3h 8m London (UK) Data Centre, Southeast Asia Data Centre
Started Jun 30, 2026, 12:48 PM UTC· resolved Jun 30, 2026, 03:57 PM UTC
- investigating Jun 30, 2026, 12:48 PM UTC
Dear Customers, We are aware of an issue impacting one of our servers, are team are actively investigating and updates will be provided as soon as possible. Please accept our apologies.
- resolved Jun 30, 2026, 03:57 PM UTC
Dear Customers. This issue has now been resolved. Please accept our apologies for any disruption to services. Kind regards
Major June 23, 2026 23/06/26 - Performance 3h 16m London (UK) Data Centre
Started Jun 23, 2026, 12:30 PM UTC· resolved Jun 23, 2026, 03:47 PM UTC
- investigating Jun 23, 2026, 12:30 PM UTC
Dear Customers, We are aware of an issue affecting one of our servers, our investigation team are reviewing and will provide further updates shortly. Please accept our apologies for any disruption to services.
- monitoring Jun 23, 2026, 01:21 PM UTC
Dear customers, The server is now stable and investigations are continuing in to the root cause. Kind regards
- resolved Jun 23, 2026, 03:47 PM UTC
Dear customers, Our investigation team will be increasing infrastructure resources out of hours this evening. Please accept our apologies for any disruption to your services.
Major June 11, 2026 11/06/2026 iSAMS Performance 2h 38m London (UK) Data Centre
Started Jun 11, 2026, 07:54 AM UTC· resolved Jun 11, 2026, 10:32 AM UTC
- investigating Jun 11, 2026, 07:54 AM UTC
Dear Customers, We are aware of an issue impacting one of our servers, are team are actively investigating and updates will be provided as soon as possible. Please accept our apologies.
- monitoring Jun 11, 2026, 09:20 AM UTC
Dear Customers, Our teams have resolved the issue but are continuing to monitor to ensure this has been fully resolved.
- resolved Jun 11, 2026, 10:32 AM UTC
This issue has now been resolved. Please accept our apologies for any disruption to your services.
Major June 8, 2026 08/06/2026 - iSAMS Hosting 2h 50m London (UK) Data Centre
Started Jun 08, 2026, 11:43 AM UTC· resolved Jun 08, 2026, 02:34 PM UTC
- investigating Jun 08, 2026, 11:43 AM UTC
Dear Customers, We are aware of an issue affecting one of our servers, our teams are currently investigating. We will provide further updates as soon as available.
- resolved Jun 08, 2026, 02:34 PM UTC
Dear customers, This issue is now resolved. Please accept our apologies for any service disruption. Kind regards
Major May 25, 2026 25/05/2026 - iSAMS.COM Intermitent Issues 12h 27m Company Website (Public)
Started May 25, 2026, 08:46 PM UTC· resolved May 26, 2026, 09:14 AM UTC
- investigating May 25, 2026, 08:46 PM UTC
Dear customers, We are aware of an issue affecting some users with the https://www.isams.com/ page. Our teams are investigating. Please accept our apologies for any inconvenience.
- resolved May 26, 2026, 09:14 AM UTC
Dear Customers, This issue is now resolved. Kind regards
Minor May 21, 2026 iSAMS Hosting Performance - 21/05/2026 3h 43m London (UK) Data Centre, Southeast Asia Data Centre
Started May 21, 2026, 06:02 PM UTC· resolved May 21, 2026, 09:45 PM UTC
- investigating May 21, 2026, 06:02 PM UTC
Dear Customers, We are aware of an issue affecting a small number of our customers, Our resolution team are currently working on a solution. Please accept our apologies for any disruption to services.
- investigating May 21, 2026, 07:00 PM UTC
Dear Customers, This issue remains under investigation, please accept our apologies for any disruption to services.
- resolved May 21, 2026, 09:45 PM UTC
Dear Customers, Please accept our apologies for the service disruption. The issue has now been resolved and services restored. An investigation will be conducted to find the root cause and we will provide further information as soon as this is available. Kind regards
Major May 10, 2026 iSAMS Idenity Portal 4h 58m Online Chat, Telephony (Inbound & Outbound Calls & Recordings), Support Website, Agent Interface and 2 more
Started May 10, 2026, 09:07 AM UTC· resolved May 10, 2026, 02:06 PM UTC
- investigating May 10, 2026, 09:07 AM UTC
Dear Customers, We are aware of an issue affecting our Identity Portal and are treating this as an urgent priority. Should you be unable to access the portal and require a support please email [email protected] - Note this issue is also impacting our iSAMS support team who are unable to access our support system therefore any queries will be addressed when access is restored. Please accept our apologies for any inconvenience.
- investigating May 10, 2026, 01:35 PM UTC
Dear customers, We have resolved the issues affecting our Identity Portal, and our Support Guidance area is now available again. We are, however, continuing to experience an issue with our Zendesk support system. As a result, we are currently unable to accept phone calls, live chats, or review support tickets. This is being treated as a critical priority, and we will provide further updates as soon as more information is available. Please accept our sincere apologies for any inconvenience caused, and thank you for your patience while we work to resolve this.
- resolved May 10, 2026, 02:06 PM UTC
Dear customers, This issue has now been fully resolved.
Minor April 30, 2026 30/04/2026 - iSAMS Performance 3h London (UK) Data Centre
Started Apr 30, 2026, 07:09 AM UTC· resolved Apr 30, 2026, 10:10 AM UTC
- investigating Apr 30, 2026, 07:09 AM UTC
Dear Customers, We are aware of an issue affecting a small number of our customers, Our resolution team are currently working on a solution. Please accept our apologies for any disruption to services.
- resolved Apr 30, 2026, 10:10 AM UTC
Dear customers, This issue has been resolved, if you are still experiencing any problems please contact our support team.
Minor April 29, 2026 29/04/2026 - iSAMS Performance 2h 22m London (UK) Data Centre, Southeast Asia Data Centre
Started Apr 29, 2026, 07:53 AM UTC· resolved Apr 29, 2026, 10:15 AM UTC
- investigating Apr 29, 2026, 07:53 AM UTC
Dear customers, We are aware of issues affecting some of our customers, this is being treated as a priority issue and our resolution teams are actively working on this now. We will provide further updates as soon as possible, please accept our apologies for any disruption caused.
- resolved Apr 29, 2026, 10:15 AM UTC
Dear Customers, The issue has now been resolved. To ensure the fix is fully applied, please clear your browser cache and refresh the page. Normal service should then be restored. Thank you for your patience and apologies for any inconvenience caused.
Major April 20, 2026 20/04/2026 iSAMS Performance Issues 3h 11m London (UK) Data Centre
Started Apr 20, 2026, 07:25 AM UTC· resolved Apr 20, 2026, 10:36 AM UTC
- investigating Apr 20, 2026, 07:25 AM UTC
Dear Customers, We are aware of some customers experiencing performance issues. Our teams are actively investigating this as a matter of urgency and updates will be provided as soon as possible. Please accept our apologies for any disruption.
- resolved Apr 20, 2026, 10:36 AM UTC
Dear customers, Services have been restored and our team are continuing to investigate the root cause of the issue. As soon as further information is available we will update tickets. Please accept our apologies for any disruption.
Major April 17, 2026 17/04/2026 - iSAMS Performance Issues 5h 3m London (UK) Data Centre
Started Apr 17, 2026, 08:38 AM UTC· resolved Apr 17, 2026, 01:41 PM UTC
- investigating Apr 17, 2026, 08:38 AM UTC
Dear Customers, We are aware of an issue affecting one of our hosting servers. Our team are actively working on a solution and we expect to have this resolved shortly. Please accept our apologies for any disruption caused.
- monitoring Apr 17, 2026, 09:13 AM UTC
Dear customer, Services are now coming back on line following a service restart. We will continue investigations to identify the root cause. Please accept our apologies for any disruption during this period.
- resolved Apr 17, 2026, 01:41 PM UTC
This incident has been resolved.
Minor March 17, 2026 Legacy Portal Down for Users on v26.3.16.3 1h 4m London (UK) Data Centre, Southeast Asia Data Centre
Started Mar 17, 2026, 02:17 PM UTC· resolved Mar 17, 2026, 03:22 PM UTC
- investigating Mar 17, 2026, 02:17 PM UTC
Dear Customers, We are aware of an issue with the Legacy Portal being down. This is currently affecting users who were on the latest release v26.3.16.3. Our Development team are actively working on a solution to bring this service back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates through our Service Status Page (https://status.isams.com/) with any new information that becomes available.
- investigating Mar 17, 2026, 02:31 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 17, 2026, 03:21 PM UTC
Dear customers, Our team has confirmed that an iSAMS release was deployed last night, and customers who have already adopted it are affected. To prevent further issues, the release has been cancelled. An emergency release is being prepared to resolve the problem and will be deployed as soon as possible.
- resolved Mar 17, 2026, 03:22 PM UTC
This incident has been resolved.
Minor March 10, 2026 10/03/2026 iSAMS/Ed:Gen Performance Issues 19m London (UK) Data Centre, Southeast Asia Data Centre
Started Mar 10, 2026, 11:25 AM UTC· resolved Mar 10, 2026, 11:44 AM UTC
- investigating Mar 10, 2026, 11:25 AM UTC
Dear Customers, We are aware of an issue affecting some of our customers, our investigation team are working on this now and further updates will be provided as soon as possible. Please accept our apologies for any disruption caused.
- resolved Mar 10, 2026, 11:44 AM UTC
Dear Customers, This issue has now been resolved by our investigation team. Please accept our apologies for any disruption caused. Kind regards
Minor January 23, 2026 iSAMS 23/01/2026 - Cloud Portal Manager 1h 19m London (UK) Data Centre, Southeast Asia Data Centre
Started Jan 23, 2026, 09:10 AM UTC· resolved Jan 23, 2026, 10:30 AM UTC
- investigating Jan 23, 2026, 09:10 AM UTC
Dear Customers We are aware of an issue impacting some of our customers with the Cloud Portal Manager. This is being investigated by our development team and is being treated as a priority issue. Please accept our apologies for any disruption.
- resolved Jan 23, 2026, 10:30 AM UTC
Dear Customers, Our investigation team have now resolved this issue. Please accept our apologies for any disruption.
Notice January 15, 2026 15/01/2026 MS Azure: Azure Virtual Desktop and Windows 365 - Connection Failures 3h 10m London (UK) Data Centre, Southeast Asia Data Centre
Started Jan 15, 2026, 12:10 PM UTC· resolved Jan 15, 2026, 03:20 PM UTC
- investigating Jan 15, 2026, 12:10 PM UTC
Dear Customers, We are aware of an issue impacting on Microsoft Azure that may impact on our customers. Our team are monitoring for updates. Kind regards
- resolved Jan 15, 2026, 03:20 PM UTC
This incident has been resolved.
Major January 15, 2026 15/01/2026 iSAMS Server Outage 3h 19m London (UK) Data Centre
Started Jan 15, 2026, 08:45 AM UTC· resolved Jan 15, 2026, 12:05 PM UTC
- investigating Jan 15, 2026, 08:45 AM UTC
Dear Customers, We are aware of an issue impacting on some of our customers. This is being treated as an urgent issue and is currently being investigated. Please accept our apologies for any inconvenience.
- resolved Jan 15, 2026, 12:05 PM UTC
Dear Customers, This issue has been resolved, we apologise for any disruption caused during this period. Kind regards
Major January 11, 2026 iSAMS Server Outage 11/01/26 45m London (UK) Data Centre
Started Jan 11, 2026, 02:27 PM UTC· resolved Jan 11, 2026, 03:12 PM UTC
- investigating Jan 11, 2026, 02:27 PM UTC
Dear Customers, We are aware of an issue impacting one of our servers, our team are investigating this as a priority issue. Further updates will be provided as soon as possible on our status page and on any tickets raised. Please accept our apologies for any inconvenience. Kind regards
- resolved Jan 11, 2026, 03:12 PM UTC
Dear Customers, This issue has now been resolved. Please accept our apologies for any disruption to the service. Kind regards