iSAMS MIS Outage History

Dear Customers, We are aware of an issue affecting some of our customers. This is being investigated as a priority and we will provide further updates shortly. Kind regards

Dear Customers, We are aware of an issue affecting our Identity Portal and are treating this as an urgent priority. Should you be unable to access the portal and require a support please email [email protected] - Note this issue is also impacting our iSAMS support team who are unable to access our support system therefore any queries will be addressed when access is restored. Please accept our apologies for any inconvenience.

Dear customers, We have resolved the issues affecting our Identity Portal, and our Support Guidance area is now available again. We are, however, continuing to experience an issue with our Zendesk support system. As a result, we are currently unable to accept phone calls, live chats, or review support tickets. This is being treated as a critical priority, and we will provide further updates as soon as more information is available. Please accept our sincere apologies for any inconvenience caused, and thank you for your patience while we work to resolve this.

Dear Customers, We are aware of an issue affecting a small number of our customers, Our resolution team are currently working on a solution. Please accept our apologies for any disruption to services.

Dear customers, We are aware of issues affecting some of our customers, this is being treated as a priority issue and our resolution teams are actively working on this now. We will provide further updates as soon as possible, please accept our apologies for any disruption caused.

Dear Customers, We are aware of some customers experiencing performance issues. Our teams are actively investigating this as a matter of urgency and updates will be provided as soon as possible. Please accept our apologies for any disruption.

Dear Customers, We are aware of an issue affecting one of our hosting servers. Our team are actively working on a solution and we expect to have this resolved shortly. Please accept our apologies for any disruption caused.

Dear Customers, We are aware of an issue with the Legacy Portal being down. This is currently affecting users who were on the latest release v26.3.16.3. Our Development team are actively working on a solution to bring this service back online as a matter of urgency. We are sorry for the issues you may be experiencing, we will share updates through our Service Status Page (https://status.isams.com/) with any new information that becomes available.

We are continuing to investigate this issue.

Dear Customers, We are aware of an issue affecting some of our customers, our investigation team are working on this now and further updates will be provided as soon as possible. Please accept our apologies for any disruption caused.

Dear Customers We are aware of an issue impacting some of our customers with the Cloud Portal Manager. This is being investigated by our development team and is being treated as a priority issue. Please accept our apologies for any disruption.

Dear Customers, We are aware of an issue impacting on Microsoft Azure that may impact on our customers. Our team are monitoring for updates. Kind regards

Dear Customers, We are aware of an issue impacting on some of our customers. This is being treated as an urgent issue and is currently being investigated. Please accept our apologies for any inconvenience.

Dear Customers, We are aware of an issue impacting one of our servers, our team are investigating this as a priority issue. Further updates will be provided as soon as possible on our status page and on any tickets raised. Please accept our apologies for any inconvenience. Kind regards

Dear Customers, We are aware of an issue affecting the iSAMS Parent and Student Portals for some customers. Our resolution teams are actively working on a solution to bring these services back online as a matter of urgency. We are sorry for the issues you may be experiencing. We will share updates through our Service Status page (https://status.isams.com/) with any new information as it becomes available as well as updating tickets that have been raised with our support team.

Dear Customers, We are still investigating the issue affecting the iSAMS Parent and Student Portals. Our resolution teams are actively working on a solution to bring these services back online as a matter of urgency. We will continue to share updates via our Service Status page.

Dear Customers, We area aware of an issue impacting on our CRM Zendesk caused by an outage at Cloudflare. Our support teams are currently unable to access the system and unable to receive calls or chats. This is being investigated as a priority issue and we will provide updates as soon as available. Kind regards Dave

Dear Customers, We are aware of an issue at Cloudflare that is impacting on services for some of our portals. our teams are aware and are monitoring for updates from Cloudflare. Updates can be found here - https://www.cloudflarestatus.com/ We apologise for any disruption caused during this period.

Dear customers, We are aware of a small number of servers that have been impacted by overnight patching. Our team are treating this as a priority and are working on investigations and solutions now. We will update our status page and tickets with further information. Please accept our apologies for any inconvenience caused.

Dear Customers, If you use the iParent, iStudent, or iTeacher apps and have updated your devices to iOS 26, you may have noticed some UI or functionality issues following the update. We’re aware of the problem and our team is actively working on a fix. Thank you for your patience while we resolve this as quickly as possible.

We are continuing to investigate this issue.

Dear Customers, Our resolution team are continuing to work on a resolution for this issue. Thank you for your patience during this period.

Dear Customers, We are aware of reports of slowness on one server, this is currently being investigated by our resolution teams. We will provide further updates shortly.

Dear Customers, We are aware of reports of slowness on one server, this is currently being investigated by our resolution teams. We will provide further updates shortly.

Dear Customers, We are aware of an issue impacting on performance. Our solutions team are actively investigating this. We will provide updates on our status page and on any tickets raised. Please accept our apologies for any inconvenience caused. Kind regards Dave

Dear Customers, We are aware of an issue affecting some schools. Our team acre currently investigating this is a priority. Please accept our apologies for any inconvenience caused.

Dear Customers, We are aware of an issue affecting one of our servers schools. Our team are implementing a resolution as a priority. Please accept our apologies for any inconvenience caused.

Dear Customers, We have had reports of some system performance issues and this is being investigated as a priority issue by our investigation team. Should you be experiencing any issues please raise a ticket with our support team. We will provide updates on our status page and through any tickets raised. Please accept our apologies for any disruption caused.