iSAMS MIS experienced a major incident on December 5, 2025 affecting Online Chat and Telephony (Inbound & Outbound Calls & Recordings) and 1 more component, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Online ChatTelephony (Inbound & Outbound Calls & Recordings)Support WebsiteiCommunity Portal (iSAMS Identity Required)Identity Portal (iSAMS Identity Required)
Update timeline
- investigating Dec 05, 2025, 09:03 AM UTC
Dear Customers, We area aware of an issue impacting on our CRM Zendesk caused by an outage at Cloudflare. Our support teams are currently unable to access the system and unable to receive calls or chats. This is being investigated as a priority issue and we will provide updates as soon as available. Kind regards Dave
- resolved Dec 05, 2025, 09:18 AM UTC
Dear customers, Cloudflare have now pushed through a fix for this issue and services are now back online. Kind regards