iSAMS MIS incident

05/12/2025 - Zendesk Outage

Resolved after 15 minutes, affecting Online Chat and Telephony (Inbound & Outbound Calls & Recordings) and 1 more, on December 5, 2025.

resolved Dec 05, 2025, 09:18 AM UTC

Dear customers, Cloudflare have now pushed through a fix for this issue and services are now back online. Kind regards

Other major vendors with incidents that started within 30 minutes of this one

Started
Dec 05, 2025, 09:03 AM UTC
Resolved
Dec 05, 2025, 09:18 AM UTC
Duration
15m
Detected by Pingoru
Dec 05, 2025, 09:03 AM UTC

Affected components

Online ChatTelephony (Inbound & Outbound Calls & Recordings)Support WebsiteiCommunity Portal (iSAMS Identity Required)Identity Portal (iSAMS Identity Required)

Update timeline

  1. investigating Dec 05, 2025, 09:03 AM UTC

    Dear Customers, We area aware of an issue impacting on our CRM Zendesk caused by an outage at Cloudflare. Our support teams are currently unable to access the system and unable to receive calls or chats. This is being investigated as a priority issue and we will provide updates as soon as available. Kind regards Dave

  2. resolved Dec 05, 2025, 09:18 AM UTC

    Dear customers, Cloudflare have now pushed through a fix for this issue and services are now back online. Kind regards

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