iSAMS MIS incident

17/09/2025 - iSAMS iParent, iStudent, or iTeacher apps

Minor Resolved View vendor source →

iSAMS MIS experienced a minor incident on September 17, 2025 affecting Company Website (Public) and Documentation Portal (Public), lasting 21d 19h. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 04:07 PM UTC
Resolved
Oct 09, 2025, 12:04 PM UTC
Duration
21d 19h
Detected by Pingoru
Sep 17, 2025, 04:07 PM UTC

Affected components

Company Website (Public)Documentation Portal (Public)

Update timeline

  1. investigating Sep 17, 2025, 04:07 PM UTC

    Dear Customers, If you use the iParent, iStudent, or iTeacher apps and have updated your devices to iOS 26, you may have noticed some UI or functionality issues following the update. We’re aware of the problem and our team is actively working on a fix. Thank you for your patience while we resolve this as quickly as possible.

  2. investigating Sep 17, 2025, 04:08 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 19, 2025, 09:20 AM UTC

    Dear Customers, Our resolution team are continuing to work on a resolution for this issue. Thank you for your patience during this period.

  4. resolved Oct 09, 2025, 12:04 PM UTC

    This issue has now been resolved - should any customer still be experiencing any issues please raise a ticket with the support team.