iSAMS MIS incident
17/09/2025 - iSAMS iParent, iStudent, or iTeacher apps
Resolved after 21 days 19 hours, affecting Company Website (Public) and Documentation Portal (Public), on September 17, 2025.
This issue has now been resolved - should any customer still be experiencing any issues please raise a ticket with the support team.
Affected components
Update timeline
- investigating Sep 17, 2025, 04:07 PM UTC
Dear Customers, If you use the iParent, iStudent, or iTeacher apps and have updated your devices to iOS 26, you may have noticed some UI or functionality issues following the update. We’re aware of the problem and our team is actively working on a fix. Thank you for your patience while we resolve this as quickly as possible.
- investigating Sep 17, 2025, 04:08 PM UTC
We are continuing to investigate this issue.
- investigating Sep 19, 2025, 09:20 AM UTC
Dear Customers, Our resolution team are continuing to work on a resolution for this issue. Thank you for your patience during this period.
- resolved Oct 09, 2025, 12:04 PM UTC
This issue has now been resolved - should any customer still be experiencing any issues please raise a ticket with the support team.
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