iSAMS MIS experienced a major incident on October 30, 2025 affecting London (UK) Data Centre, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 30, 2025, 08:55 AM UTC
Dear customers, We are aware of a small number of servers that have been impacted by overnight patching. Our team are treating this as a priority and are working on investigations and solutions now. We will update our status page and tickets with further information. Please accept our apologies for any inconvenience caused.
- identified Oct 30, 2025, 10:10 AM UTC
Our team have identified the issue and are currently implementing resolutions across affected servers. Please accept our apologies for this incident.
- resolved Oct 30, 2025, 12:12 PM UTC
Dear customers, this issue has now been fully resolved. Should you be experiencing further issues please contact our support team.