pingoru pingoru InkSoft had 29 outages in the last 2 years totaling 142h 42m of downtime, averaging 1.2 incidents per month.
There were 29 InkSoft outages since October 24, 2024 totaling 142h 42m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are currently investigating an issue causing delayed rendering for some designs and are working to resolve it.
This incident has been resolved.
We are aware that SanMar products are not currently appearing in your product searches. This appears to stem from an outage on SanMar's side, and we are working closely with their team to get this resolved.
This incident has been resolved.
We are currently experiencing an issue causing our sites to be unavailable. We are actively investigating the problem and working to restore service as quickly as possible.
The issue has been identified and service has largely been restored. We are continuing to closely monitor the environment to ensure stability and address any remaining impacts.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of messages being sent from InkSoft are failing to arrive at Google addresses. This is an issue within Google's workspace system that is currently under investigation by their team, please see the following link for updates: https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT At the moment, Zendesk is similarly affected, and we are experiencing delays receiving support-related email. We appreciate your patience at this time.
Google has reportedly fixed the issue and we can expect backlogged emails to trickle in over the next few hours. https://www.google.com/appsstatus/dashboard/incidents/224ozRqzW4sFBDK8hLnT
We have identified an issue affecting the connection and order synchronization with ShipStation and are actively working on a fix.
This incident has been resolved.
The Fed Reserve experienced an outage that delayed fund processing to banks. Deposits expected today have been delayed. Customers should receive their deposits by tomorrow (3/4). If funds are not received by end of day tomorrow, we advise customers to contact their bank first for a status update, then reach out to us if needed. https://www.frbservices.org/app/status/serviceStatus.do
This incident has been resolved.
We are currently seeing elevated delivery delays to Microsoft-hosted email addresses (including Outlook, Hotmail, Live, and MSN). Microsoft has acknowledged an issue that is causing certain sending IP addresses across the industry to be temporarily rejected at higher-than-normal rates. This is not related to invalid email addresses or a system outage on our platform. Emails are being temporarily deferred by Microsoft's servers and retried automatically. We are actively monitoring the situation, working with our email delivery provider, and adjusting sending patterns where necessary to help restore normal delivery as quickly as possible. We will continue to provide updates as Microsoft resolves the issue.
Our monitoring indicates that 100% of the emails were delivered yesterday. We will still be monitoring this behind the scenes.
We are currently investigating reports that some customers are unable to log in to their stores. Our team is actively working on the issue.
This incident has been resolved.
We’re currently experiencing unexpected random downtimes. Our team is actively investigating and will restore service as quickly as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
InkSoft checkout/payments features are out of order at the moment due to the Cloudflare issues. Cloudflare status: https://www.cloudflarestatus.com/
Payrix incident status: https://status.payrix.com/incidents/vtdm964bcgck Cloudflare incident status: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
This incident has been resolved.
We are currently investigating an issue causing sites to not load.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating issues with our CDN Network.
We are still investigating the issue, but it seems like Azure is having some issues right now. https://downdetector.com/status/windows-azure/
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
Azure is still experiencing issues (https://azure.status.microsoft/en-us/status), but we were able to implement an ad-hoc fix to mitigate the problem.
On October 29 at approximately 16:00 UTC, we identified an issue affecting static content delivery through Azure’s CDN service. Our investigation determined that a third-party vendor outage—caused by a DNS issue with their cloud provider—was the root cause. An ad-hoc workaround was implemented by 16:40 UTC, which restored platform availability while Azure continued to work on a permanent fix. Azure has since resolved the underlying issue on October 30, 2025 00:05 AM, and we have safely removed our temporary workaround.
We are currently investigating this issue.
We are continuing to investigate this issue.
We are trying to bring our system back up as soon as possible.
A fix has been implemented and we are monitoring the results.
We are experiencing an issue again and looking into it.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently experiencing intermittent delays with some of the shipping requests. This issue is happening in relation to the ongoing AWS outage, and we are working to restore service to full capacity as quickly as we are able.
This incident has been resolved.
We are investigating some general performance and stability issues with the InkSoft web servers.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue that is leading to a higher than normal rate of timeouts and slow responses within various sections.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating why products are not loading in the store admin for some customers.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating two separate issues: 1. The Transaction List is not listing any transactions. Transactions are there, but the page is not showing them. Checkout/Payment is not impacted by this issue. 2. Some of the API customers are experiencing a CORS Error when trying to call the SaveArt Endpoint.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are investigating intermittent reports of the dashboard not loading for some customers.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating errors in very few customers when signing in and going to the InkSoft dashboard.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We've identified an issue managing colors for RPC products. We are working on a fix.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
The InkSoft platform incurred a 10 minute outage from approximately 10:00 AM MST to 10:10 AM MST (1:00 PM EDT to 1:10 PM EDT) related to hosting provider issues, after which there was an additional ~15 minutes of degraded performance. Metrics and logs indicate the issue is now resolved, but we are continuing to monitor.
We have received several reports of customers unable to complete checkout via iPhone devices today. The behavior is such that some customers are met with a blank screen after entering payment and shipping info. We are working to isolate and resolve the issue.
We have resolved the recent iPhone checkout issue by temporarily rolling back a portion of recent application updates. The iPhone checkout issue affected iPhone customers from approximately 8:30 PM MST last night, Monday, until approximately 12:30 PM MST, today, Tuesday.