InkSoft incident

Products not loading in StoreAdmin

Minor Resolved View vendor source →

InkSoft experienced a minor incident on June 23, 2025 affecting Stores, lasting 7h 13m. The incident has been resolved; the full update timeline is below.

Started
Jun 23, 2025, 08:00 PM UTC
Resolved
Jun 24, 2025, 03:13 AM UTC
Duration
7h 13m
Detected by Pingoru
Jun 23, 2025, 08:00 PM UTC

Affected components

Stores

Update timeline

  1. investigating Jun 23, 2025, 08:00 PM UTC

    We are currently investigating why products are not loading in the store admin for some customers.

  2. identified Jun 23, 2025, 08:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 24, 2025, 03:13 AM UTC

    This incident has been resolved.