InkSoft experienced a major incident on February 11, 2025 affecting Stores, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Stores
Update timeline
- investigating Feb 11, 2025, 07:10 PM UTC
We have received several reports of customers unable to complete checkout via iPhone devices today. The behavior is such that some customers are met with a blank screen after entering payment and shipping info. We are working to isolate and resolve the issue.
- resolved Feb 11, 2025, 07:53 PM UTC
We have resolved the recent iPhone checkout issue by temporarily rolling back a portion of recent application updates. The iPhone checkout issue affected iPhone customers from approximately 8:30 PM MST last night, Monday, until approximately 12:30 PM MST, today, Tuesday.