InkSoft incident

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Critical Resolved View vendor source →

InkSoft experienced a critical incident on October 23, 2025 affecting Order Manager and Proposals and 1 more component, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2025, 04:59 PM UTC
Resolved
Oct 23, 2025, 07:32 PM UTC
Duration
2h 32m
Detected by Pingoru
Oct 23, 2025, 04:59 PM UTC

Affected components

Order ManagerProposalsCRMProductionPurchasingStoresOnline DesignerAPIRendering ServicePayments Processor

Update timeline

  1. investigating Oct 23, 2025, 04:59 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 23, 2025, 05:45 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 23, 2025, 06:22 PM UTC

    We are trying to bring our system back up as soon as possible.

  4. monitoring Oct 23, 2025, 06:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. investigating Oct 23, 2025, 06:41 PM UTC

    We are experiencing an issue again and looking into it.

  6. identified Oct 23, 2025, 06:52 PM UTC

    The issue has been identified and a fix is being implemented.

  7. resolved Oct 23, 2025, 07:32 PM UTC

    This incident has been resolved.