InkSoft experienced a critical incident on October 18, 2026 affecting Order Manager and Proposals and 1 more component, lasting 19h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 18, 2026, 01:19 AM UTC
We are investigating a platform outage. No estimate yet on time to restore.
- investigating Oct 18, 2026, 05:15 AM UTC
Our team is actively working to restore the application.
- identified Oct 18, 2026, 06:07 AM UTC
Our team has identified the root cause of the issue and is actively working on a resolution.
- identified Oct 18, 2026, 08:05 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 18, 2026, 10:14 AM UTC
We are still working on restoring the service as soon as possible.
- identified Oct 18, 2026, 11:00 AM UTC
Partial service has been restored, and our team is actively working to bring all systems fully back online.
- identified Oct 18, 2026, 11:24 AM UTC
All services have been fully restored, and we are continuing to investigate the root cause of the outage.
- identified Oct 18, 2026, 11:28 AM UTC
While our systems are currently operational, we are continuing to investigate the issue and have updated our status to Degraded Performance.
- resolved Oct 18, 2026, 08:30 PM UTC
The InkSoft platform should be fully operational again.