InkSoft incident

Degraded Performance with Shipping Requests

Minor Resolved View vendor source →

InkSoft experienced a minor incident on October 20, 2025 affecting Order Manager and Stores, lasting 6h 37m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:26 PM UTC
Resolved
Oct 20, 2025, 11:04 PM UTC
Duration
6h 37m
Detected by Pingoru
Oct 20, 2025, 04:26 PM UTC

Affected components

Order ManagerStores

Update timeline

  1. investigating Oct 20, 2025, 04:26 PM UTC

    We are currently experiencing intermittent delays with some of the shipping requests. This issue is happening in relation to the ongoing AWS outage, and we are working to restore service to full capacity as quickly as we are able.

  2. resolved Oct 20, 2025, 11:04 PM UTC

    This incident has been resolved.