InkSoft incident

Blank Transaction List and CORS Error for api customers while saving art

Minor Resolved View vendor source →

InkSoft experienced a minor incident on June 4, 2025 affecting Stores, lasting 15h 27m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2025, 11:28 PM UTC
Resolved
Jun 05, 2025, 02:56 PM UTC
Duration
15h 27m
Detected by Pingoru
Jun 04, 2025, 11:28 PM UTC

Affected components

Stores

Update timeline

  1. investigating Jun 04, 2025, 11:28 PM UTC

    We are currently investigating two separate issues: 1. The Transaction List is not listing any transactions. Transactions are there, but the page is not showing them. Checkout/Payment is not impacted by this issue. 2. Some of the API customers are experiencing a CORS Error when trying to call the SaveArt Endpoint.

  2. identified Jun 05, 2025, 12:05 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 05, 2025, 04:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 05, 2025, 04:29 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 05, 2025, 02:56 PM UTC

    This incident has been resolved.