InkSoft incident

Attempting to sign in to accounts is triggering the “Forgot Password” prompt.

Minor Resolved View vendor source →

InkSoft experienced a minor incident on May 6, 2026 affecting Stores, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 03:58 PM UTC
Resolved
May 06, 2026, 05:33 PM UTC
Duration
1h 34m
Detected by Pingoru
May 06, 2026, 03:58 PM UTC

Affected components

Stores

Update timeline

  1. investigating May 06, 2026, 03:58 PM UTC

    We are currently investigating this issue.

  2. identified May 06, 2026, 04:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 06, 2026, 04:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 06, 2026, 05:33 PM UTC

    This incident has been resolved.