InkSoft incident

Error Page when login and visiting InkSoft Dashboard

Minor Resolved View vendor source →

InkSoft experienced a minor incident on April 8, 2025 affecting Stores, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2025, 05:54 PM UTC
Resolved
Apr 08, 2025, 08:26 PM UTC
Duration
2h 31m
Detected by Pingoru
Apr 08, 2025, 05:54 PM UTC

Affected components

Stores

Update timeline

  1. investigating Apr 08, 2025, 05:54 PM UTC

    We are investigating errors in very few customers when signing in and going to the InkSoft dashboard.

  2. identified Apr 08, 2025, 07:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 08, 2025, 08:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 08, 2025, 08:26 PM UTC

    This incident has been resolved.