InkSoft experienced a major incident on June 3, 2026 affecting Order Manager and Proposals and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Order ManagerProposalsCRMProductionPurchasingStoresOnline DesignerAPIRendering ServicePayments Processor
Update timeline
- investigating Jun 03, 2026, 12:07 AM UTC
We are currently experiencing an issue causing our sites to be unavailable. We are actively investigating the problem and working to restore service as quickly as possible.
- identified Jun 03, 2026, 12:36 AM UTC
The issue has been identified and service has largely been restored. We are continuing to closely monitor the environment to ensure stability and address any remaining impacts.
- identified Jun 03, 2026, 12:49 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 03, 2026, 01:51 AM UTC
This incident has been resolved.