InkSoft experienced a major incident on November 18, 2025 affecting Order Manager and Stores and 1 more component, lasting 2h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Order ManagerStoresPayments Processor
Update timeline
- identified Nov 18, 2025, 02:35 PM UTC
InkSoft checkout/payments features are out of order at the moment due to the Cloudflare issues. Cloudflare status: https://www.cloudflarestatus.com/
- identified Nov 18, 2025, 02:56 PM UTC
Payrix incident status: https://status.payrix.com/incidents/vtdm964bcgck Cloudflare incident status: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- resolved Nov 18, 2025, 05:23 PM UTC
This incident has been resolved.