InkSoft incident

Random Slowness across multiple sections within the app

Minor Resolved View vendor source →

InkSoft experienced a minor incident on August 12, 2025 affecting Order Manager and Proposals and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2025, 04:12 PM UTC
Resolved
Aug 12, 2025, 05:29 PM UTC
Duration
1h 16m
Detected by Pingoru
Aug 12, 2025, 04:12 PM UTC

Affected components

Order ManagerProposalsAPIPayments Processor

Update timeline

  1. investigating Aug 12, 2025, 04:12 PM UTC

    We are investigating an issue that is leading to a higher than normal rate of timeouts and slow responses within various sections.

  2. monitoring Aug 12, 2025, 04:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 12, 2025, 05:29 PM UTC

    This incident has been resolved.