InkSoft incident

InkSoft platform performance and stability issues

Minor Resolved View vendor source →

InkSoft experienced a minor incident on September 23, 2025 affecting Order Manager and Proposals and 1 more component, lasting 3h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 02:03 PM UTC
Resolved
Sep 23, 2025, 05:24 PM UTC
Duration
3h 21m
Detected by Pingoru
Sep 23, 2025, 02:03 PM UTC

Affected components

Order ManagerProposalsCRMProductionPurchasingStoresOnline DesignerAPIRendering ServicePayments Processor

Update timeline

  1. investigating Sep 23, 2025, 02:03 PM UTC

    We are investigating some general performance and stability issues with the InkSoft web servers.

  2. monitoring Sep 23, 2025, 04:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2025, 05:24 PM UTC

    This incident has been resolved.