InkSoft incident

Some customers are not able to login to their store

Major Resolved View vendor source →

InkSoft experienced a major incident on January 8, 2026 affecting Stores, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2026, 07:24 PM UTC
Resolved
Jan 08, 2026, 07:34 PM UTC
Duration
9m
Detected by Pingoru
Jan 08, 2026, 07:24 PM UTC

Affected components

Stores

Update timeline

  1. investigating Jan 08, 2026, 07:24 PM UTC

    We are currently investigating reports that some customers are unable to log in to their stores. Our team is actively working on the issue.

  2. resolved Jan 08, 2026, 07:34 PM UTC

    This incident has been resolved.