InkSoft experienced a major incident on March 10, 2025 affecting Order Manager and Proposals and 1 more component, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Order ManagerProposalsCRMProductionPurchasingStoresOnline DesignerAPIPayments Processor
Update timeline
- investigating Mar 10, 2025, 05:09 PM UTC
We are currently investigating this issue.
- monitoring Mar 10, 2025, 05:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 10, 2025, 05:38 PM UTC
The InkSoft platform incurred a 10 minute outage from approximately 10:00 AM MST to 10:10 AM MST (1:00 PM EDT to 1:10 PM EDT) related to hosting provider issues, after which there was an additional ~15 minutes of degraded performance. Metrics and logs indicate the issue is now resolved, but we are continuing to monitor.