IDEXX incident

VMS and Web PACs slowness

Major Resolved View vendor source →

IDEXX experienced a major incident on July 28, 2026 affecting VetMedStat and IDEXX Web PACS and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 10:11 PM UTC
Resolved
Jul 28, 2026, 11:24 PM UTC
Duration
1h 12m
Detected by Pingoru
Jul 28, 2026, 10:11 PM UTC

Affected components

VetMedStatIDEXX Web PACSVMS ProDiagnostic ImagesVMS Admin

Update timeline

  1. investigating Jul 28, 2026, 10:11 PM UTC

    We are actively investigating an issue with Image Manager (Web PACS) that is impacting the VMS application. Expected Impact: Slowness across both systems. Intermittent errors when viewing images. Total login or access failure for some users. We are working to resolve this as quickly as possible

  2. monitoring Jul 28, 2026, 10:19 PM UTC

    A fix has been made. You should be able to view images again. We will continue to monitor.

  3. resolved Jul 28, 2026, 11:24 PM UTC

    This incident has been resolved.