Resolved after 1 hour 12 minutes, affecting VetMedStat and IDEXX Web PACS and 1 more, on July 28, 2026.
A fix has been made. You should be able to view images again. We will continue to monitor.
Affected components
VetMedStatIDEXX Web PACSVMS ProDiagnostic ImagesVMS Admin
Update timeline
- investigating Jul 28, 2026, 10:11 PM UTC
We are actively investigating an issue with Image Manager (Web PACS) that is impacting the VMS application. Expected Impact: Slowness across both systems. Intermittent errors when viewing images. Total login or access failure for some users. We are working to resolve this as quickly as possible
- monitoring Jul 28, 2026, 10:19 PM UTC
A fix has been made. You should be able to view images again. We will continue to monitor.
- resolved Jul 28, 2026, 11:24 PM UTC
This incident has been resolved.
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