IDEXX experienced a minor incident on July 8, 2026 affecting Neo Software, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Neo Software
Update timeline
- investigating Jul 08, 2026, 08:14 PM UTC
The Neo team is investigating reports of degraded performance impacting areas such as, but not limited to: - Sharing patient records - Displaying diagnostic results We are working to restore normal performance. We apologize for any inconvenience and will post another update as soon as we learn more.
- monitoring Jul 08, 2026, 08:25 PM UTC
A fix has been implemented and performance has recovered. We're continuing to monitor the system.
- resolved Jul 08, 2026, 08:58 PM UTC
This incident has been resolved.