IDEXX experienced a minor incident on July 30, 2026 affecting Ordering - In House Diagnostics, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Ordering - In House Diagnostics
Update timeline
- investigating Jul 30, 2026, 12:32 PM UTC
You may experience a delay when submitting an IDEXX In House Diagnostic (IHD) Order within your Practice Information Management Software. Our team is investigating the issue. As always, IDEXX appreciates both your business and your patience. We apologize for the current interruption in the ability to order IDEXX In House Diagnostics and for any inconvenience this may cause. We will provide an update no later than 11 am ET on Thursday, July 30th.
- monitoring Jul 30, 2026, 01:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 30, 2026, 02:29 PM UTC
This incident has been resolved.