IDEXX incident

ezyVet Performance Issue - USE2 - Degraded Performance

Minor Resolved View vendor source →

IDEXX experienced a minor incident on July 20, 2026 affecting ezyVet Software: USA and Canada Central/East, lasting 3h 38m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 02:49 PM UTC
Resolved
Jul 20, 2026, 06:28 PM UTC
Duration
3h 38m
Detected by Pingoru
Jul 20, 2026, 02:49 PM UTC

Affected components

ezyVet Software: USA and Canada Central/East

Update timeline

  1. investigating Jul 20, 2026, 02:49 PM UTC

    Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the **USE2** region We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

  2. identified Jul 20, 2026, 05:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 20, 2026, 06:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 20, 2026, 06:28 PM UTC

    This incident has been resolved.