IDEXX experienced a major incident on July 17, 2026 affecting IDEXX Web PACS, lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
IDEXX Web PACS
Update timeline
- investigating Jul 17, 2026, 05:04 PM UTC
WE are currently investigating an issue with Import & Export functionality in Web PACS.
- investigating Jul 17, 2026, 05:56 PM UTC
We are continuing to investigate the issue with Import and Export, and are now also looking at issues with loading patients and images. We will update shortly.
- monitoring Jul 17, 2026, 06:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 17, 2026, 08:30 PM UTC
This incident has been resolved.