IDEXX incident

PowerScribe One - Users unable to connect to speech services

Major Resolved View vendor source →

IDEXX experienced a major incident on July 29, 2026 affecting PowerScribe One, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Jul 29, 2026, 12:20 AM UTC
Resolved
Jul 29, 2026, 02:05 AM UTC
Duration
1h 44m
Detected by Pingoru
Jul 29, 2026, 12:20 AM UTC

Affected components

PowerScribe One

Update timeline

  1. investigating Jul 29, 2026, 12:20 AM UTC

    WE are currently investigating an issue with PowerScribe One. Users are currently unable to use the service.

  2. identified Jul 29, 2026, 12:55 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 29, 2026, 01:10 AM UTC

    A fix has been implemented. Users should now be able to log into the application and create reports. We will continue to monitor.

  4. resolved Jul 29, 2026, 02:05 AM UTC

    This incident has been resolved.