IDEXX incident

VMS Pro - Users are unable to see images in the viewer

Major Resolved View vendor source →

IDEXX experienced a major incident on July 17, 2026 affecting VMS Pro, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2026, 05:31 PM UTC
Resolved
Jul 17, 2026, 08:31 PM UTC
Duration
2h 59m
Detected by Pingoru
Jul 17, 2026, 05:31 PM UTC

Affected components

VMS Pro

Update timeline

  1. investigating Jul 17, 2026, 05:31 PM UTC

    We are currently investigating an issue with users not being to see images in the viewer.

  2. monitoring Jul 17, 2026, 06:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 17, 2026, 08:31 PM UTC

    This incident has been resolved.