IDEXX incident
Powerscribe One - Users are unable to connect to the service
IDEXX experienced a critical incident on August 6, 2026 affecting PowerScribe One, lasting 5h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2026, 09:47 PM UTC
We are currently investigating an issue with Powerscribe One. Users are currently unable to connect to the service.
- identified Aug 06, 2026, 11:23 PM UTC
The development team has found the source of the error and will be attempting a fix shortly. It does take time for the update to get built and deployed (it is essentially another release) , and this is an attempt at a fix and isn't guaranteed to work. I will update again at 8:00 PM ET.
- identified Aug 07, 2026, 01:01 AM UTC
The development team is testing the potential fix and hope to move the change into our production environment soon. Will update again once that takes place.
- monitoring Aug 07, 2026, 02:00 AM UTC
A fix has been implemented. Users should log out and log back in for the changes to take effect. We will continue to monitor.
- resolved Aug 07, 2026, 03:18 AM UTC
This incident has been resolved.