IDEXX incident

ezyVet Performance Issue - USE2 / USE1 / USW2

Critical Resolved View vendor source →

IDEXX experienced a critical incident on August 14, 2026 affecting ezyVet Software: USA and Canada West and ezyVet Software: USA and Canada Central/East, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2026, 01:18 PM UTC
Resolved
Aug 14, 2026, 02:09 PM UTC
Duration
51m
Detected by Pingoru
Aug 14, 2026, 01:18 PM UTC

Affected components

ezyVet Software: USA and Canada WestezyVet Software: USA and Canada Central/East

Update timeline

  1. investigating Aug 14, 2026, 01:18 PM UTC

    Our technical team are currently investigating reports of degraded performance occurring with ezyVet in the USE2 region We apologize for the inconvenience this is causing – we will provide an update as soon as we have more information.

  2. investigating Aug 14, 2026, 01:39 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 14, 2026, 01:42 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Aug 14, 2026, 01:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 14, 2026, 02:09 PM UTC

    This incident has been resolved.