IDEXX incident

Some Cornerstone practices are unable to login to Vello

Major Resolved View vendor source →

IDEXX experienced a major incident on August 17, 2026 affecting Cornerstone Vello, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 04:32 PM UTC
Resolved
Aug 17, 2026, 05:56 PM UTC
Duration
1h 23m
Detected by Pingoru
Aug 17, 2026, 04:32 PM UTC

Affected components

Cornerstone Vello

Update timeline

  1. investigating Aug 17, 2026, 04:32 PM UTC

    We've identified an issue that is blocking some Cornerstone practices from logging into Vello. No other functionality is affected and pet owners are still able to access Vello. We've found the root cause and are working on a fix.

  2. resolved Aug 17, 2026, 05:56 PM UTC

    This incident has been resolved.