Heap Outage History

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Pingoru has recorded 50 incidents for Heap: 41 in the last 12 months and 14 in the last 90 days.

Source: status.heapanalytics.com

50incidents recorded
41last 12 months
14last 90 days
14 hourstypical duration
Incidents per month
048AprMayJunJulAugSepOct3
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct4%
Pingoru began tracking Heap in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202629 of 720 (1%)
May 202627 of 744 (1%)
June 2026334 of 720 (5%)
July 2026758 of 744 (8%)
August 2026683 of 744 (11%)
September 2026319 of 720 (3%)
October 2026323 of 539 (4%)

Incidents, newest first

Minor October 14, 2026 User property data delayed in Heap connect syncs (US customers only) 6h 41m App, Heap Connect

Started Oct 14, 2026, 01:03 PM UTC· resolved Oct 14, 2026, 07:44 PM UTC

  1. investigating Oct 14, 2026, 01:03 PM UTC

    We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.

  2. resolved Oct 14, 2026, 07:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 23, 2026 Heap Connect Syncs: Possibility Of Stale Data 2h 40m Heap Connect

Started Sep 23, 2026, 10:15 PM UTC· resolved Sep 24, 2026, 12:55 AM UTC

  1. identified Sep 23, 2026, 10:15 PM UTC

    We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

  2. monitoring Sep 24, 2026, 12:38 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 24, 2026, 12:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 22, 2026 Third party integration events latency impacting some customers 15h 51m App, Integrations - Sources

Started Sep 22, 2026, 10:43 PM UTC· resolved Sep 23, 2026, 02:35 PM UTC

  1. identified Sep 22, 2026, 10:43 PM UTC

    We have identified an issue where users may see delays in 3rd party integration events getting to the app, and potentially split users.

  2. identified Sep 23, 2026, 02:54 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Sep 23, 2026, 02:35 PM UTC

    This incident has been resolved

Read the full incident report →

Notice September 11, 2026 Heap Connect Sync Delays 40m Heap Connect

Started Sep 11, 2026, 03:39 AM UTC· resolved Sep 11, 2026, 04:19 AM UTC

  1. investigating Sep 11, 2026, 03:39 AM UTC

    We are currently experiencing delays for Connect Syncs. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 30 minutes.

  2. monitoring Sep 11, 2026, 03:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 11, 2026, 04:07 AM UTC

    A fix has been deployed and we are monitoring. Latency is starting to recover.

  4. resolved Sep 11, 2026, 04:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 12, 2026 Heap Connect Syncs: Possibility Of Stale Data (US) 4h 16m Heap Connect

Started Aug 12, 2026, 06:42 PM UTC· resolved Aug 12, 2026, 10:59 PM UTC

  1. identified Aug 12, 2026, 06:42 PM UTC

    We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

  2. identified Aug 12, 2026, 07:49 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Aug 12, 2026, 08:43 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 12, 2026, 09:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Aug 12, 2026, 10:39 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 12, 2026, 10:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 12, 2026 US connect customers: possibility of stale data 2h 4m Heap Connect

Started Aug 12, 2026, 04:35 AM UTC· resolved Aug 12, 2026, 06:39 AM UTC

  1. identified Aug 12, 2026, 04:35 AM UTC

    We are experiencing latency in data getting to connect syncs. Any syncs running during this time may get stale data.

  2. monitoring Aug 12, 2026, 05:47 AM UTC

    Latency is recovered, we continue to monitor. Your data will automatically catch up during the next regularly scheduled sync.

  3. resolved Aug 12, 2026, 06:39 AM UTC

    This incident has been resolved

Read the full incident report →

Notice August 10, 2026 EU hosted | Heap Charts and Dashboards results not loading 4h 9m App

Started Aug 10, 2026, 10:34 AM UTC· resolved Aug 10, 2026, 02:44 PM UTC

  1. investigating Aug 10, 2026, 10:34 AM UTC

    We are currently investigating this issue.

  2. resolved Aug 10, 2026, 02:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 27, 2026 Temporary Data Latency - Investigating 4h 19m Data Collection, App

Started Jul 27, 2026, 06:12 PM UTC· resolved Jul 27, 2026, 10:32 PM UTC

  1. investigating Jul 27, 2026, 06:12 PM UTC

    We are currently experiencing delays in data being available in the app for a subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.

  2. investigating Jul 27, 2026, 07:09 PM UTC

    We are continuing to investigate the issue

  3. monitoring Jul 27, 2026, 07:45 PM UTC

    Latency is resolving. We are currently monitoring.

  4. resolved Jul 27, 2026, 10:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 26, 2026 Connect Sync Delays 2h 59m Heap Connect

Started Jul 26, 2026, 02:06 PM UTC· resolved Jul 26, 2026, 05:06 PM UTC

  1. identified Jul 26, 2026, 02:06 PM UTC

    Some US customers using HFT syncs may experience delays in data processing or availability. The issue has been identified, and our teams are working on a resolution.

  2. resolved Jul 26, 2026, 05:06 PM UTC

    This incident has been resolved

Read the full incident report →

Major July 21, 2026 Some US Connect customers may be impacted by delays in data lake ingestion 2h 31m Heap Connect

Started Jul 21, 2026, 06:34 AM UTC· resolved Jul 21, 2026, 09:06 AM UTC

  1. investigating Jul 21, 2026, 06:34 AM UTC

    We are currently investigating this issue.

  2. identified Jul 21, 2026, 06:36 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 21, 2026, 09:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 20, 2026 Some US customers may experience PA query failures in the app. 12h 12m App

Started Jul 20, 2026, 05:44 PM UTC· resolved Jul 21, 2026, 05:56 AM UTC

  1. investigating Jul 20, 2026, 05:44 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 20, 2026, 06:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 21, 2026, 05:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 12, 2026 Dashboard and Chart loading issues 22h 55m App

Started Jul 12, 2026, 01:54 PM UTC· resolved Jul 13, 2026, 12:49 PM UTC

  1. investigating Jul 12, 2026, 01:54 PM UTC

    We are currently investigating an issue causing dashboards and charts to experience loading delays or failures.

  2. identified Jul 13, 2026, 12:49 PM UTC

    This incident has been resolved

  3. resolved Jul 13, 2026, 12:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 7, 2026 Temporary Data Latency 12h 34m Data Collection, App

Started Jul 07, 2026, 02:37 AM UTC· resolved Jul 07, 2026, 03:11 PM UTC

  1. identified Jul 07, 2026, 02:37 AM UTC

    We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 2 hours.

  2. identified Jul 07, 2026, 04:36 AM UTC

    We are continuing to work on a fix.

  3. identified Jul 07, 2026, 06:17 AM UTC

    We are continuing to work on a fix.

  4. resolved Jul 07, 2026, 03:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 2, 2026 Slow Queries 20m App

Started Jul 02, 2026, 04:30 PM UTC· resolved Jul 02, 2026, 04:50 PM UTC

  1. investigating Jul 02, 2026, 04:30 PM UTC

    We are current investigating an issue with slow/unresponsive queries for a subset of customers. No data is lost. We will post an update in 2 hours.

  2. monitoring Jul 02, 2026, 04:40 PM UTC

    Queries have resumed. We are monitoring.

  3. resolved Jul 02, 2026, 04:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 20, 2026 Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted. 7h 25m App, Heap Connect, Integrations - Destinations

Started Jun 20, 2026, 05:10 PM UTC· resolved Jun 21, 2026, 12:36 AM UTC

  1. identified Jun 20, 2026, 05:10 PM UTC

    No data has been lost. We are working on a fix

  2. identified Jun 20, 2026, 06:06 PM UTC

    We continue to work on a fix for this issue

  3. identified Jun 20, 2026, 06:59 PM UTC

    We are continuing to work on the fix for this issue.

  4. identified Jun 20, 2026, 08:54 PM UTC

    We continue to work on a fix for this issue. We will post an update as soon as one is available.

  5. monitoring Jun 20, 2026, 09:22 PM UTC

    The fix has been applied and latency is recovering. We continue to monitor.

  6. monitoring Jun 20, 2026, 11:03 PM UTC

    Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.

  7. monitoring Jun 21, 2026, 12:10 AM UTC

    Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor.

  8. resolved Jun 21, 2026, 12:36 AM UTC

    Latency has recovered for all components. No data was lost. Connect syncs will sync the latest data on the next regularly scheduled sync. We will continue to monitor.

Read the full incident report →

Minor June 17, 2026 Customers with multiple environments or saved properties are experiencing loading latency 16h 12m App

Started Jun 17, 2026, 02:45 PM UTC· resolved Jun 18, 2026, 06:58 AM UTC

  1. investigating Jun 17, 2026, 02:45 PM UTC

    We are currently investigating this issue.

  2. resolved Jun 18, 2026, 06:58 AM UTC

    This incident has been resolved

Read the full incident report →

Minor June 2, 2026 EU customers may be experiencing slightly longer-than-normal query times 9h 54m S3, ECS

Started Jun 02, 2026, 09:54 AM UTC· resolved Jun 02, 2026, 07:49 PM UTC

  1. identified Jun 02, 2026, 09:54 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 02, 2026, 09:55 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 02, 2026, 03:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 02, 2026, 07:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 29, 2026 Heap Connect Sync Delays (Bigquery) 5h 6m Heap Connect

Started May 29, 2026, 12:26 PM UTC· resolved May 29, 2026, 05:32 PM UTC

  1. investigating May 29, 2026, 12:26 PM UTC

    We are currently experiencing delays for Connect Syncs. Bigquery environments appear to be affected. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 2 hours.

  2. investigating May 29, 2026, 02:38 PM UTC

    We are continuing to investigate the issue. We will post an update in 2 hours.

  3. monitoring May 29, 2026, 03:05 PM UTC

    We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered.

  4. resolved May 29, 2026, 05:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 5, 2026 Query failures impacting some customers in EU 2h 16m App

Started May 05, 2026, 12:35 PM UTC· resolved May 05, 2026, 02:51 PM UTC

  1. identified May 05, 2026, 12:35 PM UTC

    We have identified an connectivity issue in the app which is impacting a subset of customers in the EU. We are working on the fix.

  2. monitoring May 05, 2026, 01:42 PM UTC

    A fix has been applied. We continue to monitor.

  3. resolved May 05, 2026, 02:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 30, 2026 We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration 6h 51m Integrations - Sources

Started Apr 30, 2026, 02:11 PM UTC· resolved Apr 30, 2026, 09:03 PM UTC

  1. investigating Apr 30, 2026, 02:11 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 30, 2026, 05:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 30, 2026, 09:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 30, 2026 Heap Connect Syncs: Possibility Of Stale Data (EU Only) 3h 34m Heap Connect

Started Mar 30, 2026, 02:30 PM UTC· resolved Mar 30, 2026, 06:05 PM UTC

  1. identified Mar 30, 2026, 02:30 PM UTC

    We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.

  2. monitoring Mar 30, 2026, 05:21 PM UTC

    A fix has been applied and latency is beginning to recover

  3. resolved Mar 30, 2026, 06:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 18, 2026 We are currently experiencing delays in 3rd party integrations events being available in the app 2h 54m Integrations - Destinations

Started Mar 18, 2026, 05:41 PM UTC· resolved Mar 18, 2026, 08:35 PM UTC

  1. investigating Mar 18, 2026, 05:41 PM UTC

    Data collection is unaffected. Our engineers are currently investigating the issue.

  2. resolved Mar 18, 2026, 08:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 18, 2026 Some customers may be experiencing errors when running queries 1h 19m App

Started Mar 18, 2026, 04:34 PM UTC· resolved Mar 18, 2026, 05:54 PM UTC

  1. investigating Mar 18, 2026, 04:34 PM UTC

    We are currently investigating this issue.

  2. identified Mar 18, 2026, 04:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 18, 2026, 05:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 18, 2026, 05:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 15, 2026 Partial service disruption for some Heap/PA customers 11h 13m App

Started Mar 15, 2026, 04:43 PM UTC· resolved Mar 16, 2026, 03:56 AM UTC

  1. investigating Mar 15, 2026, 04:43 PM UTC

    Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating. Data continues to be collected and no data has been lost. We will post an update within an hour.

  2. investigating Mar 15, 2026, 05:30 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 15, 2026, 06:58 PM UTC

    We continue to investigate this issue.

  4. investigating Mar 15, 2026, 07:54 PM UTC

    We are continuing with this investigation. We will post an update as soon as one is available.

  5. identified Mar 16, 2026, 12:31 AM UTC

    The issue has been identified and a fix is being implemented. We are still experiencing data latency at this time. Data is still being collected and no data has been lost.

  6. monitoring Mar 16, 2026, 12:51 AM UTC

    The fix has been applied and latency is starting to recover. We continue to monitor.

  7. resolved Mar 16, 2026, 03:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 3, 2026 Some customers with Session Replay may be experiencing more limited retention in Heap 7d 9h Data Collection, App

Started Mar 03, 2026, 04:22 PM UTC· resolved Mar 11, 2026, 01:58 AM UTC

  1. identified Mar 03, 2026, 04:22 PM UTC

    The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible

  2. identified Mar 03, 2026, 04:24 PM UTC

    The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible

  3. monitoring Mar 09, 2026, 08:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 11, 2026, 01:58 AM UTC

    This incident has been resolved.

Read the full incident report →