Heap incident
Heap Connect Syncs: Possibility Of Stale Data (EU Only)
Heap experienced a minor incident on March 30, 2026 affecting Heap Connect, lasting 3h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Heap Connect
Update timeline
- identified Mar 30, 2026, 02:30 PM UTC
We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.
- monitoring Mar 30, 2026, 05:21 PM UTC
A fix has been applied and latency is beginning to recover
- resolved Mar 30, 2026, 06:05 PM UTC
This incident has been resolved.